Patents by Inventor Nischit Ranganath

Nischit Ranganath has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Hold time reducer
    Patent number: 11025774
    Abstract: The system allows a consumer to shortcut through a call queue to reach a human agent faster. For phone or voice-based calls that require a consumer wait on hold, the system can give that consumer an accurate estimate of the wait time and allow them to skip all or some of it. It does this by using automated processes to proactively dial and wait in those call queues, measuring their time in queue. A new consumer making an incoming call can then join the call queue occupied by of those automated processes, shortcutting the consumer past all or some of the wait time.
    Type: Grant
    Filed: April 23, 2019
    Date of Patent: June 1, 2021
    Assignee: GetHuman, Inc.
    Inventors: Nischit Ranganath, Christian Allen, Jeff Whelpley
  • Hold time reducer
    Patent number: 10313517
    Abstract: The system allows a consumer to shortcut through a call queue to reach a human agent faster. For phone or voice-based calls that require a consumer wait on hold, the system can give that consumer an accurate estimate of the wait time and allow them to skip all or some of it. It does this by using automated processes to proactively dial and wait in those call queues, measuring their time in queue. A new consumer making an incoming call can then join the call queue occupied by of those automated processes, shortcutting the consumer past all or some of the wait time.
    Type: Grant
    Filed: January 22, 2018
    Date of Patent: June 4, 2019
    Assignee: GetHuman, Inc.
    Inventors: Nischit Ranganath, Christian Allen, Jeff Whelpley
  • Hold time reducer
    Patent number: 9888117
    Abstract: The system allows a consumer to shortcut through a call queue to reach a human agent faster. For phone or voice-based calls that require a consumer wait on hold, the system can give that consumer an accurate estimate of the wait time and allow them to skip all or some of it. It does this by using automated processes to proactively dial and wait in those call queues, measuring their time in queue. A new consumer making an incoming call can then join the call queue occupied by of those automated processes, shortcutting the consumer past all or some of the wait time.
    Type: Grant
    Filed: July 21, 2017
    Date of Patent: February 6, 2018
    Assignee: GetHuman, Inc.
    Inventors: Nischit Ranganath, Christian Allen, Jeff Whelpley