Patents by Inventor Nishant H. Shah
Nishant H. Shah has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Patent number: 11595326Abstract: A method for encouraging dialogue between, and promoting transparency of said dialogue, a plurality of telecommunicators is provided. The plurality of telecommunicators may include an end user and an agent. The method includes receiving a request for a dialogue from the end user. The request includes a set of end user log-in credentials associated with the end user. The method further includes identifying the agent associated with a set of agent log-in credentials. The agent may respond to the request. The method also distinguishes the end user from the agent based on the set of end user log-in credentials and the set of agent log-in credentials and then instantiates an instance of telecommunications between the end user and the agent based, at least in part, on the distinguishing. Finally, the method includes monitoring the instantiation and displaying to the agent a live customer sentiment score based on a sentiment model.Type: GrantFiled: May 6, 2022Date of Patent: February 28, 2023Assignee: Bank of America CorporationInventors: Maruthi Z. Shanmugam, Nishant H. Shah, Sushil Golani
-
Publication number: 20220311717Abstract: A method for encouraging dialogue between, and promoting transparency of said dialogue, a plurality of telecommunicators is provided. The plurality of telecommunicators may include an end user and an agent. The method includes receiving a request for a dialogue from the end user. The request includes a set of end user log-in credentials associated with the end user. The method further includes identifying the agent associated with a set of agent log-in credentials. The agent may respond to the request. The method also distinguishes the end user from the agent based on the set of end user log-in credentials and the set of agent log-in credentials and then instantiates an instance of telecommunications between the end user and the agent based, at least in part, on the distinguishing. Finally, the method includes monitoring the instantiation and displaying to the agent a live customer sentiment score based on a sentiment model.Type: ApplicationFiled: May 6, 2022Publication date: September 29, 2022Inventors: Maruthi Z. Shanmugam, Nishant H. Shah, Sushil Golani
-
Patent number: 11356390Abstract: A method for encouraging dialogue between, and promoting transparency of said dialogue, a plurality of telecommunicators is provided. The plurality of telecommunicators may include an end user and an agent. The method includes receiving a request for a dialogue from the end user. The request includes a set of end user log-in credentials associated with the end user. The method further includes identifying the agent associated with a set of agent log-in credentials. The agent may respond to the request. The method also distinguishes the end user from the agent based on the set of end user log-in credentials and the set of agent log-in credentials and then instantiates an instance of telecommunications between the end user and the agent based, at least in part, on the distinguishing. Finally, the method includes monitoring the instantiation.Type: GrantFiled: March 25, 2021Date of Patent: June 7, 2022Assignee: Bank of America CorporationInventors: Maruthi Z. Shanmugam, Nishant H. Shah, Sushil Golani
-
Patent number: 11233904Abstract: Apparatus and methods for gathering information from layered bots. The apparatus may be configured to run an instance of a user-facing bot. The platform may be configured to send to a selected support bot a back-end query. The platform may be configured to receive from the selected support bot an “OPEN” conversation status for the conversation. The platform may be configured to receive, after receiving the “OPEN” conversation status: a response to the back-end query; and a status update for the conversation status. The status update may be “WAITING”. The platform may be configured to repeat (a) through (c) below until the status update is “CLOSED”: (a) acquire from the user a responsive supplemental fact; (b) transmit to the contact bot the responsive supplemental fact; (c) receive from the contact bot: a response to the supplemental fact; and a status update for the conversation status.Type: GrantFiled: May 20, 2021Date of Patent: January 25, 2022Assignee: Bank of America CorporationInventors: Maruthi Z. Shanmugam, Nishant H. Shah, Chris Welles, David Randall, Kiran Kadekoppa
-
Patent number: 11070377Abstract: A method for blending uncompiled source files and compiled binaries in a single Runtime container. The method may include receiving data at a configuration database. The method may include invoking a scheduler. The method may include determining whether it is time to rerun the software code referenced by the Runtime container. The method may include performing a hash function on source files comprising content and logic. The method may include retrieving source files that include updated hash signatures. The method may include storing an in-memory equivalent of the source files. The method may include invoking a class loader for each source file that has been parsed successfully. The method may include storing, for each successfully loaded source file, a name and reference location. The method may include loading classes based on received names. The method may include compiling the binaries and implementing the logic referenced by the received names.Type: GrantFiled: February 14, 2019Date of Patent: July 20, 2021Assignee: Bank of America CorporationInventors: Nishant H. Shah, Donatus Asumu, Maruthi Shanmugam
-
Patent number: 8141134Abstract: Embodiments of the invention are generally directed to a system and method for enrolling a user into an authentication system. In some embodiments of the invention, a user completes a first portion of the enrollment or setup process using a first computer environment, but is not permitted to complete the enrollment or setup process from the first computer environment. The system permits the user to complete the enrollment or setup process only from a second computer environment different from the first computer environment. In one embodiment, the second computer environment is any computer environment outside of the first computer environment.Type: GrantFiled: October 30, 2009Date of Patent: March 20, 2012Assignee: Bank of America CorporationInventors: Jessica Lynn Brandt, William Larry Grant, Jr., Linda Marie Dziedzic, Aaron Daniel Lewis, Duncan Converse Morrell, Kapil Pruthi, Nishant H. Shah, Justin McCord, Heather Dolan, Ronald C. Mitchell, Jr., Michael Dean Bridges, Craig T. Johnson, Xianhong Zhang, Tanuja Melkani, Debra Jean Lewis, Gail R. Davis, Karen Choy, David Shroyer, Joseph M. Hollmann, Kris Tullos, Sidney A. Winchester, Jr.
-
Publication number: 20100313245Abstract: Embodiments of the invention are generally directed to a system and method for enrolling a user into an authentication system. In some embodiments of the invention, a user completes a first portion of the enrollment or setup process using a first computer environment, but is not permitted to complete the enrollment or setup process from the first computer environment. The system permits the user to complete the enrollment or setup process only from a second computer environment different from the first computer environment. In one embodiment, the second computer environment is any computer environment outside of the first computer environment.Type: ApplicationFiled: October 30, 2009Publication date: December 9, 2010Applicant: BANK OF AMERICA CORPORATIONInventors: Jessica Lynn Brandt, William Larry Grant, JR., Linda Marie Dziedzic, Aaron Daniel Lewis, Duncan Converse Morrell, Kapil Pruthi, Nishant H. Shah, Justin McCord, Heather Dolan, Ronald C. Mitchell, JR., Michael Dean Bridges, Craig T. Johnson, Xianhong Zhang, Tanuja Melkani, Debra Jean Lewis, Gail R. Davis, Karen Choy, David Shroyer, Joseph M. Hollmann, Kris Tullos, Sidney A. Winchester, JR.