Abstract: In one implementation, a service management system can include a candidate engine to identify a plurality of elements of an ITSM process, a parameter engine to identify a plurality of parameters associated with the plurality of elements, a score engine to identify a score of a first element of the plurality of elements, and a suggestion engine to cause an improvement message to be generated based on the score and the plurality of elements.

Abstract: A system to provide an information technology (IT) interface. The system includes an IT ticket information engine to detect a user input action that indicates a selection of an IT ticket, or its associated stakeholder, that represents an IT services request and specifies one or more ticket stakeholders. The system also includes a display engine coupled to a display device, where the display engine is configured to, as a result of the IT ticket or stakeholder being selected by the user input action, cause the display device to display multiple contact options for one of the ticket stakeholders in the IT interface. The IT ticket information engine compiles the multiple contact options from one or more applications separate from the IT interface.