Patents by Inventor Noam Ben Zeev

Noam Ben Zeev has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for transferring interaction metadata messages over communication services
    Patent number: 8743867
    Abstract: System and method for transmitting interaction metadata messages, for example, computer telephony integration (CTI) messages, from one or more network end points and/ox from a central network device to a recording system using a light-weight interaction metadata protocol, for example, a light-weight CTI protocol, over one or more communication services.
    Type: Grant
    Filed: July 24, 2007
    Date of Patent: June 3, 2014
    Assignee: Nice-Systems Ltd.
    Inventors: Leon Portman, Stas Margolis, Noam Ben Zeev, Shay Weiss
  • Method and system for centralized recording in a distributed environment
    Patent number: 8320536
    Abstract: A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone call and determining by the central recording unit whether to record the call.
    Type: Grant
    Filed: April 29, 2008
    Date of Patent: November 27, 2012
    Assignee: Nice Systems Ltd.
    Inventors: Leon Portman, Stas Margolis, Noam Ben Zeev, Shay Weiss, Dan Hadari, Yuval Sittin
  • System and method for forwarding a session based on a recording capacity
    Patent number: 8233595
    Abstract: A system and method for forwarding a session based on a recording capacity. A recording sub-system may inform a session forwarding component of a recording capacity associated with agents. A forwarding component may select an agent to handle a session based on a recording capacity associated with the agent. A session may be interrupted if the recording capacity associated with the session is reduced below a predefined level.
    Type: Grant
    Filed: December 17, 2007
    Date of Patent: July 31, 2012
    Assignee: Nice Systems Ltd.
    Inventors: Leon Portman, Stas Margolis, Shay Weiss, Noam Ben Zeev
  • METHOD AND SYSTEM FOR CENTRALIZED RECORDING IN A DISTRIBUTED ENVIRONMENT
    Publication number: 20090268885
    Abstract: A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone cal and determining by the central recording unit whether to record the call.
    Type: Application
    Filed: April 29, 2008
    Publication date: October 29, 2009
    Inventors: Leon PORTMAN, Stas Margolis, Noam Ben Zeev, Shay Weiss, Dan Hadari, Yuval Sittin
  • SYSTEM AND METHOD FOR FORWARDING A SESSION BASED ON A RECORDING CAPACITY
    Publication number: 20090154689
    Abstract: A system and method for forwarding a session based on a recording capacity. A recording sub-system may inform a session forwarding component of a recording capacity associated with agents. A forwarding component may select an agent to handle a session based on a recording capacity associated with the agent. A session may be interrupted if the recording capacity associated with the session is reduced below a predefined level.
    Type: Application
    Filed: December 17, 2007
    Publication date: June 18, 2009
    Inventors: Leon PORTMAN, Stas Margolis, Shay Weiss, Noam Ben Zeev
  • System and method for transferring interaction metadata messages over communication services
    Publication number: 20090028132
    Abstract: System and method for transmitting interaction metadata messages, for example, computer telephony integration (CTI) messages, from one or more network end points and/ox from a central network device to a recording system using a light-weight interaction metadata protocol, for example, a light-weight CTI protocol, over one or more communication services.
    Type: Application
    Filed: July 24, 2007
    Publication date: January 29, 2009
    Inventors: Leon Portman, Stas Margolis, Noam Ben Zeev, Shay Weiss