Patents by Inventor Norine McDevitt

Norine McDevitt has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for improving performance of customer service representatives
    Patent number: 8805717
    Abstract: The computer method for managing performance of a customer service representative comprising: establishing a target performance grade, collecting a set of quantitative data generated as a result of customer contact; collecting a set of qualitative data input characterizing service representative performance; generating a performance grade based on the sets of quantitative and qualitative data; and determining if the target performance grade has been met; and if the performance grade has been met, paying the service representative based upon said successful performance grade and if the performance grade has not been met, then paying displaying a the performance grade.
    Type: Grant
    Filed: August 24, 2005
    Date of Patent: August 12, 2014
    Assignee: Hartford Fire Insurance Company
    Inventors: Jay Fleming, Lorraine Kulik-Bender, Norine McDevitt, Nancy Dales, Ann Graziano
  • Method and system for improving performance of customer service representatives
    Publication number: 20060047566
    Abstract: The computer method for managing performance of a customer service representative comprising: establishing a target performance grade, collecting a set of quantitative data generated as a result of customer contact; collecting a set of qualitative data input characterizing service representative performance; generating a performance grade based on the sets of quantitative and qualitative data; and determining if the target performance grade has been met; and if the performance grade has been met, paying the service representative based upon said successful performance grade and if the performance grade has not been met, then paying displaying a the performance grade.
    Type: Application
    Filed: August 24, 2005
    Publication date: March 2, 2006
    Inventors: Jay Fleming, Lorraine Kulik-Bender, Norine McDevitt, Nancy Dales, Ann Graziano