Abstract: An automatic resident card dispensing system is provided in which in order to identify the user demanding the issue of a resident card, a question-and-answer session is held on the basis of the resident record data specific to the right user, and it is determined whether the user has entered correct answers to questions. When any of the answers is incorrect, the issue of the resident card is suspended. The system includes a resident record data base storing data items for issuing the resident card, a resident card dispensation processing section for issuing a resident card on the basis of the resident record data base, a display section for displaying questions and messages, an input section for entering answers to the questions displayed, and a user identification processing section for determining whether a right answer has been entered to each of the questions from the input section and suspending the issue of the resident card when any of the answers is incorrect.