Abstract: An information processing apparatus capable of outputting a case example(s) satisfying the needs of customers without inputting keywords is disclosed. The apparatus includes an output device, an action needs storage unit for storing needs information indicating the customer needs in correspondence to action information indicating action contents of the customers at a service providing location, a database for storage of the needs information and case example information representing case examples in past for the needs in a correspondence manner, a needs acquisition unit for receiving the action information and for reading from the action needs storage unit the needs information corresponding to the received action information, a case example acquisitor for reading from the database the case example information corresponding to the needs information thus read, and a case example output unit for outputting to the output device the readout case example information in a list format.

Abstract: The objective of this application is to make it possible to timely acquire the user's evaluation about evaluation-targeted content. A survey window is provided to include a title region, an operation region and a content region. The content region indicates the evaluation-targeted content that the evaluator evaluates. The operation region indicates photographs of agent's faces as help buttons, and feeling input buttons that the evaluator selectively operates according to the emotion experienced when estimating the evaluation-targeted content. The evaluator selectively operates the feeling input buttons when the evaluator experiences an emotion while browsing the evaluation-targeted content to estimate. Thus, the evaluation about the evaluation-targeted content can be more accurately obtained.

Abstract: In the present invention, a first information processing apparatus displays a window for the content on a display device depending on operations to an input device; the first information processing apparatus obtains feedback operation logs including assessment information for the window and date-time information when the assessment information has been input; the first information processing apparatus obtains operation logs including operation information to the input device and date-time information when the operation has been input; the first information processing apparatus obtains communication logs including date-time information when the window has been displayed and information for identifying the window; the first information processing apparatus sends to a second information processing apparatus the feedback operation logs, the operation logs and the communication logs; the second information processing apparatus receives from the first information processing apparatus the feedback operation logs, th