Patents by Inventor NV Tyagarajan

NV Tyagarajan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for selecting an agent to handle a call
    Patent number: 7184541
    Abstract: A system, method, apparatus, means, and computer program code for selecting an agent to handle a call are provided. According to some embodiments, multiple agents may take or handle calls. Each agent's off process time may be measured or determined. When an incoming call arrives, the available agent having the highest off process time may be selected to handle to the call. In other embodiments, each of the agents may be assigned a priority. When an incoming call arrives, the available agent having the highest priority may be selected to handle the call. In both of the previous embodiments, conditions or rules may be established that allow an agent to be skipped even though the agent normally would be selected to handle a call.
    Type: Grant
    Filed: December 11, 2003
    Date of Patent: February 27, 2007
    Assignee: General Electric Capital Corporation
    Inventors: NV Tyagarajan, Rohit Tandon, Ajay Kapoor, Anil Nanduru
  • Method and apparatus for selecting an agent to handle a call
    Publication number: 20050129214
    Abstract: A system, method, apparatus, means, and computer program code for selecting an agent to handle a call are provided. According to some embodiments, multiple agents may take or handle calls. Each agent's off process time may be measured or determined. When an incoming call arrives, the available agent having the highest off process time may be selected to handle to the call. In other embodiments, each of the agents may be assigned a priority. When an incoming call arrives, the available agent having the highest priority may be selected to handle the call. In both of the previous embodiments, conditions or rules may be established that allow an agent to be skipped even though the agent normally would be selected to handle a call.
    Type: Application
    Filed: December 11, 2003
    Publication date: June 16, 2005
    Inventors: NV Tyagarajan, Rohit Tandon, Ajay Kapoor, Anil Nanduru