Abstract: The service provider feedback collection and rating system of the present invention includes a system to quantify the quality of the service in the care industry. The system provides patients and their families the information they need to make an informed decision regarding the care for their loved one by identifying standards for the particular service industry, compares adherence to those standards between care providers. The system provides for a care provider to create its own professional profile listing all of its standards, policies, procedures, employee turnover, performance, and other criteria it feels may be important to prospective clients, and customers of the care provider to evaluate the accuracy of the care provider's profile, as well as provide comments and reviews of their experiences with that care provider. This information, when considered as a whole, is then used to create a care providing rating. Prospective customers can then easily compare the ratings from various care providers.