Abstract: A predefined hierarchical service tree can be stored that includes a top at a service category definition level and a bottom at a level of a number of devices, each of the number of devices selected to perform a specific service function. A sequential progression can be enforced through the predefined hierarchical service tree to perform a service.

Abstract: A predefined hierarchical service tree can be stored that includes a top at a service category definition level and a bottom at a level of a number of devices, each of the number of devices selected to perform a specific service function. A sequential progression can be enforced through the predefined hierarchical service tree to perform a service.

Abstract: A configuration management system bundles configuration items representing corresponding information technology components into composite configuration items, where each of the composite configuration items has plural associated configuration items. The configuration management system presents the composite configuration items for visualization, where the visualization specifies relations among the composite configuration items based on relations among the configuration items.

Abstract: A method for configuration policy extraction for an organization having a plurality of composite configuration items may include calculating distances in a configuration space between the composite configuration items. The method may also include clustering the composite configuration items into one or more dusters based on the calculated distances. The method may further include identifying configuration patterns in one or more of the clusters, and extracting at least one configuration policy based on the identified configuration patterns. A non-transitory computer readable medium and a system for configuration policy extraction for an organization having a plurality of composite configuration items are also disclosed.

Abstract: A method for automated configuration change authorization may include automatically discovering configuration change events in an IT system over a period of time. The method may also include extracting configuration change event patterns from the discovered configuration change events over the period of time. The method may further include classifying a configuration change event set as corresponding to a configuration change event pattern of the extracted configuration change event patterns. The method may also include automatically authorizing the configuration change event set. A system and computer readable medium are also described.

Abstract: A configuration management system (100) bundles (10) configuration items representing corresponding information technology components into composite configuration items, where each of the composite configuration items has plural associated configuration items. The configuration management system (100) presents (12) the composite configuration items for visualization, where the visualization specifies relations among the composite configuration items based on relations among the configuration items.

Abstract: A technique including accessing data to control permissions assigned to a given role for a computer system. The data assigns the given role with a role template and an environment template, wherein the role template defines at least one action that can be performed with the system, the environment template defines at least one resource of the system that can be accessed, and the role and environment templates are independently assignable to at least one other role. The technique includes controlling access to the system based on the data.

Abstract: At least one selection relating to at least one element of a compliance rule is received through a user interface. The compliance rule is for a composite configuration item that has a collection of configuration items that are related to each other. Each of the configuration items represents a configuration of an information technology component. It is determined whether the composite configuration item satisfies the compliance rule, where the elements of the compliance rule are compared to the corresponding configuration items of the composite configuration item as part of the determining.