Patents by Inventor Ofir Mecayten
Ofir Mecayten has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240086796Abstract: A computerized system and method may determine the recording and/or storing and/or deleting of data items received from remotely connected computer systems, which may be for example interaction recordings associated with a plurality of agents as part of their activity within a given system or organization, using a supervised classification machine learning based approach. A computerized system comprising one or more processors, a communication interface to communicate via a communication network with remote computing devices, and a memory including a data store of a plurality of data items, may be used for extracting features from a plurality of data items; predicting evaluation likelihood values based on the features; deriving storing percentages for a plurality of remote computing devices; and, based on likelihood values and storing percentages, recording and/or storing and/or deleting a plurality of data items from a data store or database.Type: ApplicationFiled: September 12, 2022Publication date: March 14, 2024Applicant: Nice Ltd.Inventors: Ofir MECAYTEN, Yaron COHEN, Gil NAKASH
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Patent number: 11916986Abstract: A computerized-method for providing an elastic media forking infrastructure to cloud distributed real-time applications, is provided herein. In a network having a direct media streaming between a first media-client and a source device, in a direct media streaming mode, upon receiving a request from a second media-client, via a signaling protocol, to receive media from the source device, switching from the direct media streaming mode to a media forking mode by starting a media forking service on a media forking infrastructure. Upon receiving a request from the second media-client to terminate media reception from the source device, switching from media forking mode to direct streaming mode, by ending the media forking service, and operating the direct media streaming between the first media-client and the source device.Type: GrantFiled: October 20, 2022Date of Patent: February 27, 2024Assignee: NICE., LTDInventors: Yaron Cohen, Ofir Mecayten
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Patent number: 11792325Abstract: A computerized-method for a personalized screen recording in a contact center is provided herein. The computerized-method includes, before each interaction between an agent and a customer, operating a predictive screen recording module to yield an Agent Recording Percentage (ARP) value; and based on the ARP value, operating a recording of screen events module for recording one or more voice or digital interactions, on one or more screens associated to a computing device of the agent.Type: GrantFiled: December 8, 2021Date of Patent: October 17, 2023Assignee: NICE LTD.Inventors: Ofir Mecayten, Yaron Cohen, Yossi Neeman
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Publication number: 20230179712Abstract: A computerized-method for a personalized screen recording in a contact center is provided herein. The computerized-method includes, before each interaction between an agent and a customer, operating a predictive screen recording module to yield an Agent Recording Percentage (ARP) value; and based on the ARP value, operating a recording of screen events module for recording one or more voice or digital interactions, on one or more screens associated to a computing device of the agent.Type: ApplicationFiled: December 8, 2021Publication date: June 8, 2023Inventors: Ofir Mecayten, Yaron Cohen, Yossi Neeman
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Patent number: 11647098Abstract: A computerized-method for providing real-time lockless parallel screen recording compliance enforcement to omni-channel cloud systems, is provided herein. In a processor of a client computer configured to execute code for recording events of one or more voice or digital interactions, on one or more screens associated to the client computer, the computerized-method maintains a cache for storing a masked state. Each interaction is having an associated interaction identifier and upon receiving a screen event from a server of a cloud-based video recording that is communicating with the client computer over a communication network, operating a compliance-enforcement module. The compliance-enforcement module includes updating the cache; and operating a module of recording of screen events for the screen events of the one or more voice or digital interactions. Thus, by updating in real-time the cache on the client computer refraining from database locks in the server of the cloud-based video recording.Type: GrantFiled: October 27, 2022Date of Patent: May 9, 2023Assignee: NICE LTD.Inventors: Jonathan Erez, Ofir Mecayten, Yaron Cohen
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Patent number: 11616857Abstract: A computerized-method for providing real-time lockless parallel screen recording compliance enforcement to omni-channel cloud systems, is provided herein. In a processor of a client computer configured to execute code for recording events of one or more voice or digital interactions, on one or more screens associated to the client computer, the computerized-method maintains a cache for storing a masked state. Each interaction is having an associated interaction identifier and upon receiving a screen event from a server of a cloud-based video recording that is communicating with the client computer over a communication network, operating a compliance-enforcement module. The compliance-enforcement module includes updating the cache; and operating a module of recording of screen events for the screen events of the one or more voice or digital interactions. Thus, by updating in real-time the cache on the client computer refraining from database locks in the server of the cloud-based video recording.Type: GrantFiled: April 25, 2022Date of Patent: March 28, 2023Assignee: NICE LTD.Inventors: Jonathan Erez, Ofir Mecayten, Yaron Cohen
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Publication number: 20230052641Abstract: A computerized-method for providing real-time lockless parallel screen recording compliance enforcement to omni-channel cloud systems, is provided herein. In a processor of a client computer configured to execute code for recording events of one or more voice or digital interactions, on one or more screens associated to the client computer, the computerized-method maintains a cache for storing a masked state. Each interaction is having an associated interaction identifier and upon receiving a screen event from a server of a cloud-based video recording that is communicating with the client computer over a communication network, operating a compliance-enforcement module. The compliance-enforcement module includes updating the cache; and operating a module of recording of screen events for the screen events of the one or more voice or digital interactions. Thus, by updating in real-time the cache on the client computer refraining from database locks in the server of the cloud-based video recording.Type: ApplicationFiled: October 27, 2022Publication date: February 16, 2023Inventors: Jonathan EREZ, Ofir MECAYTEN, Yaron COHEN
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Publication number: 20230052029Abstract: A computerized-method for providing an elastic media forking infrastructure to cloud distributed real-time applications, is provided herein. In a network having a direct media streaming between a first media-client and a source device, in a direct media streaming mode, upon receiving a request from a second media-client, via a signaling protocol, to receive media from the source device, switching from the direct media streaming mode to a media forking mode by starting a media forking service on a media forking infrastructure. Upon receiving a request from the second media-client to terminate media reception from the source device, switching from media forking mode to direct streaming mode, by ending the media forking service, and operating the direct media streaming between the first media-client and the source device.Type: ApplicationFiled: October 20, 2022Publication date: February 16, 2023Inventors: Yaron COHEN, Ofir MECAYTEN
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Patent number: 11516267Abstract: A computerized-method for providing an elastic media forking infrastructure to cloud distributed real-time applications, is provided herein. In a network having a direct media streaming between a first media-client and a source device, in a direct media streaming mode, upon receiving a request from a second media-client, via a signaling protocol, to receive media from the source device, switching from the direct media streaming mode to a media forking mode by starting a media forting service on a media forking infrastructure. Upon receiving a request from the second media-client to terminate media reception from the source device, switching from media forking mode to direct streaming mode, by ending the media forking service, and operating the direct media streaming between the first media-client and the source device.Type: GrantFiled: April 25, 2022Date of Patent: November 29, 2022Assignee: NICE LTD.Inventors: Yaron Cohen, Ofir Mecayten
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Publication number: 20220303359Abstract: A computerized-method for providing real-time lockless parallel screen recording compliance enforcement to omni-channel cloud systems, is provided herein. In a processor of a client computer configured to execute code for recording events of one or more voice or digital interactions, on one or more screens associated to the client computer, the computerized-method maintains a cache for storing a masked state. Each interaction is having an associated interaction identifier and upon receiving a screen event from a server of a cloud-based video recording that is communicating with the client computer over a communication network, operating a compliance-enforcement module. The compliance-enforcement module includes updating the cache; and operating a module of recording of screen events for the screen events of the one or more voice or digital interactions. Thus, by updating in real-time the cache on the client computer refraining from database locks in the server of the cloud-based video recording.Type: ApplicationFiled: April 25, 2022Publication date: September 22, 2022Inventors: Jonathan EREZ, Ofir MECAYTEN, Yaron COHEN
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Publication number: 20220255976Abstract: A computerized-method for providing an elastic media forking infrastructure to cloud distributed real-time applications, is provided herein. In a network having a direct media streaming between a first media-client and a source device, in a direct media streaming mode, upon receiving a request from a second media-client, via a signaling protocol, to receive media from the source device, switching from the direct media streaming mode to a media forking mode by starting a media forting service on a media forking infrastructure. Upon receiving a request from the second media-client to terminate media reception from the source device, switching from media forking mode to direct streaming mode, by ending the media forking service, and operating the direct media streaming between the first media-client and the source device.Type: ApplicationFiled: April 25, 2022Publication date: August 11, 2022Inventors: Yaron COHEN, Ofir MECAYTEN
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Patent number: 11343346Abstract: A computerized-method for providing real-time lockless parallel screen recording compliance enforcement to omni-channel cloud systems, is provided herein. In a processor of a client computer configured to execute code for recording events of one or more voice or digital interactions, on one or more screens associated to the client computer, the computerized-method maintains a cache for storing a masked state. Each interaction is having an associated interaction identifier and upon receiving a screen event from a server of a cloud-based video recording that is communicating with the client computer over a communication network, operating a compliance-enforcement module. The compliance-enforcement module includes updating the cache; and operating a module of recording of screen events for the screen events of the one or more voice or digital interactions. Thus, by updating in real-time the cache on the client computer refraining from database locks in the server of the cloud-based video recording.Type: GrantFiled: March 21, 2021Date of Patent: May 24, 2022Assignee: NICE LTD.Inventors: Jonathan Erez, Ofir Mecayten, Yaron Cohen
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Patent number: 11343297Abstract: A computerized-method for providing an elastic media forking infrastructure to cloud distributed real-time applications, is provided herein. In an Internet Protocol (IP) network having a direct media streaming between a first media-client and a source IP device, in a direct media streaming mode, upon receiving a request from a second media-client, via a signaling protocol, to receive media from the source IP device, switching from the direct media streaming mode to a media forking mode by starting a media forking service on a media forking infrastructure. Upon receiving a request from the second media-client to terminate media reception from the source IP device, switching from media forking mode to direct streaming mode, by ending the media forking service, and operating the direct media streaming between the first media-client and the source IP device.Type: GrantFiled: July 21, 2021Date of Patent: May 24, 2022Assignee: NICE LTD.Inventors: Yaron Cohen, Ofir Mecayten
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Patent number: 11108839Abstract: A computerized-method for providing an elastic media forking infrastructure to cloud distributed real-time applications, is provided herein. In an Internet Protocol (IP) network having a direct media streaming between a first media-client and a source IP device, in a direct media streaming mode, upon receiving a request from a second media-client, via a signaling protocol, to receive media from the source IP device, switching from the direct media streaming mode to a media forking mode by starting a media forking service on a media forking infrastructure. Upon receiving a request from the second media-client to terminate media reception from the source IP device, switching from media forking mode to direct streaming mode, by ending the media forking service, and operating the direct media streaming between the first media-client and the source IP device. Thus, providing an elastic media forking infrastructure and saving media forking infrastructure resources and network bandwidth.Type: GrantFiled: February 4, 2021Date of Patent: August 31, 2021Assignee: NICE LTD.Inventors: Yaron Cohen, Ofir Mecayten
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Patent number: 6725191Abstract: A method for transmitting speech of a first person communicating with a second person via a packet switched network comprising: generating a stream of samples of the first person's speech during the communication; parsing the sample stream into audio frames; determining which audio frames correspond to periods when the first person is speaking and which correspond to periods when the first person is silent; transmitting audio frames corresponding to silent periods and speaking periods of the first person's speech; and transmitting at least some of the audio frames corresponding to speaking periods, but none of the audio frames corresponding to silent periods, at least twice.Type: GrantFiled: July 19, 2001Date of Patent: April 20, 2004Assignee: VocalTec Communications LimitedInventor: Ofir Mecayten
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Publication number: 20030018480Abstract: A method for transmitting speech of a first person communicating with a second person via a packet switched network comprising: generating a stream of samples of the first person's speech during the communication; parsing the sample stream into audio frames; determining which audio frames correspond to periods when the first person is speaking and which correspond to periods when the first person is silent; transmitting audio frames corresponding to silent periods and speaking periods of the first person's speech; and transmitting at least some of the audio frames corresponding to speaking periods, but none of the audio frames corresponding to silent periods, at least twice.Type: ApplicationFiled: July 19, 2001Publication date: January 23, 2003Inventor: Ofir Mecayten
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Publication number: 20020172352Abstract: An acoustic echo cancellation system including a record queue operative to receive at least one audio input unit, a playback queue operative to receive at least one audio output unit, an acoustic echo canceller, and synchronization control apparatus operative to retrieve the audio input unit form the record queue and the audio output unit from the playback queue, and simultaneously provide the retrieved units to the acoustic echo canceller for acoustic echo cancellation thereat.Type: ApplicationFiled: May 16, 2001Publication date: November 21, 2002Inventor: Ofir Mecayten
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Publication number: 20020044666Abstract: There is disclosed an audio terminal (10) and a method for operating in uncontrolled audio environments, the audio terminal (10) having an echo suppression unit (20) for reducing acoustic feedback (18). The echo suppression unit (20) includes a learner (22) for learning an audio environment of the audio terminal (10) and a control unit (21) for controlling the acoustic feedback (18) in accordance with the audio environment of the audio terminal (10).Type: ApplicationFiled: September 14, 2001Publication date: April 18, 2002Applicant: VOCALTEC COMMUNICATIONS LTD.Inventors: Alon Eran, Ofir Mecayten