Abstract: Disclosed is the technology for dynamic and intelligent generation of dialog recommendations for the users of chat information systems based on multiple criteria. An example method may include receiving a speech-based user input, recognizing at least a part of the speech-based user input to generate a recognized input, and providing at least one response to the recognized input. The method may further include identifying at least one triggering event, generating at least one dialog recommendation based at least in part on the identification, and presenting the at least one dialog recommendation to a user via a user device.

Abstract: Disclosed are computer-implemented methods and systems for dynamic selection of speech recognition systems for the use in Chat Information Systems (CIS) based on multiple criteria and context of human-machine interaction. Specifically, once a first user audio input is received, it is analyzed so as to locate specific triggers, determine the context of the interaction or predict the subsequent user audio inputs. Based on at least one of these criteria, one of a free-diction recognizer, pattern-based recognizer, address book based recognizer or dynamically created recognizer is selected for recognizing the subsequent user audio input. The methods described herein increase the accuracy of automatic recognition of user voice commands, thereby enhancing overall user experience of using CIS, chat agents and similar digital personal assistant systems.

Abstract: Provided is a method for user communications with an information dialogue system, which may be used for organizing user interactions with the information dialogue system based on a natural language. The method may include activating a user input subsystem in response to a user entering a request; receiving and converting the request of the user into text by the user input subsystem; sending the text obtained as a result of the conversion of the request to a dialogue module; processing, by the dialogue module, the text; forming, by the dialogue module, the response to the request; sending the response to the user; and displaying and/or reproducing the formed response, where, after the displaying and/or the reproducing of the formed response, the user input subsystem is automatically activated upon entering a further request or a clarification request by the user.

Abstract: Provided is a method for user training of an information dialogue system. The method may include activating a user input subsystem, receiving a training request entered by the user, converting the training request into text by the user input subsystem, sending the text of the training request obtained as a result of the conversion to a dialogue module, processing the text of the training request by the dialogue module, forming a response to the training request by the dialogue module, and sending the response to the training request to the user. The response to the training request may be formed in a form of one or more of the following: a voice cue, a text, and an action performed by the information dialogue system.