Patents by Inventor Oliver L. Ilagan

Oliver L. Ilagan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for device specific customer support
    Patent number: 10304060
    Abstract: A method of routing a voice communication from an information handling system to one of a plurality of queues includes automatically obtaining an identifier from the information handling system that uniquely identifies the information handling system, and transmitting the identifier so that the voice communication can be routed to one of the queues.
    Type: Grant
    Filed: June 22, 2017
    Date of Patent: May 28, 2019
    Assignee: Dell Products, LP
    Inventor: Oliver L. Ilagan
  • System and Method for Device Specific Customer Support
    Publication number: 20170286969
    Abstract: A method of routing a voice communication from an information handling system to one of a plurality of queues includes automatically obtaining an identifier from the information handling system that uniquely identifies the information handling system, and transmitting the identifier so that the voice communication can be routed to one of the queues.
    Type: Application
    Filed: June 22, 2017
    Publication date: October 5, 2017
    Inventor: Oliver L. Ilagan