Patents by Inventor Omar Alvarado
Omar Alvarado has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240130275Abstract: A universal remote control conversion kit including components such as a remote control, battery or batteries, electronic control unit, wheels or drive system, and caster wheel assembly. The kit may be universally adaptable to various traditional push or self-propelled lawn mowers in order to convert said mowers, or utility carts, into remote-controlled units without permanently modifying the mower or cart.Type: ApplicationFiled: October 24, 2022Publication date: April 25, 2024Inventor: Omar Alvarado
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Patent number: 11843717Abstract: Embodiments of the disclosure provide a method of operating a contact center. In some embodiments, the method includes receiving a call from a customer communication device, transitioning the call from a voice domain into a digital domain, and enabling the contact center to interact with the customer communication device in at least the digital domain after the call has been transitioned from the voice domain into the digital domain.Type: GrantFiled: September 30, 2020Date of Patent: December 12, 2023Assignee: Avaya Management L.P.Inventors: David Chavez, Joaquin Omar Alvarado
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Patent number: 11706343Abstract: The technology disclosed herein enables incorporation of feature sets of a unified communications system and a contact center system. In a particular embodiment, a method includes, in a contact center system, in response to an agent logging into the contact center system, establishing a first connection between the contact center system and a unified communications endpoint operated by the agent. The first connection is established using a unified communications system that services the unified communications endpoint. After establishing the first connection, the method includes identifying a call on a second connection between the contact center system and a second endpoint operated by a user. In response to selecting the agent to handle the call, the method includes bridging the first connection and the second connection.Type: GrantFiled: November 1, 2021Date of Patent: July 18, 2023Assignee: Avaya Management L.P.Inventors: Kurt H. Haserodt, Joaquin Omar Alvarado, Christopher David Baldwin
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Publication number: 20230140674Abstract: The technology disclosed herein enables incorporation of feature sets of a unified communications system and a contact center system. In a particular embodiment, a method includes, in a contact center system, in response to an agent logging into the contact center system, establishing a first connection between the contact center system and a unified communications endpoint operated by the agent. The first connection is established using a unified communications system that services the unified communications endpoint. After establishing the first connection, the method includes identifying a call on a second connection between the contact center system and a second endpoint operated by a user. In response to selecting the agent to handle the call, the method includes bridging the first connection and the second connection.Type: ApplicationFiled: November 1, 2021Publication date: May 4, 2023Inventors: Kurt H. Haserodt, Joaquin Omar Alvarado, Christopher David Baldwin
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Publication number: 20220103684Abstract: Embodiments of the disclosure provide a method of operating a contact center. In some embodiments, the method includes receiving a call from a customer communication device, transitioning the call from a voice domain into a digital domain, and enabling the contact center to interact with the customer communication device in at least the digital domain after the call has been transitioned from the voice domain into the digital domain.Type: ApplicationFiled: September 30, 2020Publication date: March 31, 2022Inventors: David Chavez, Joaquin Omar Alvarado
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Patent number: 10200418Abstract: A communication system, method, and components are described. Specifically, a communication system having the ability to carry a transitive context and communicate the transitive context to new participant user agents for continuity through all related call dialogs is disclosed. The transitive context communication is possible through the use of a newly created SIP dialog using a REFER message and/or an INVITE message for all call flows and topology change operations.Type: GrantFiled: August 28, 2014Date of Patent: February 5, 2019Assignee: Avaya Inc.Inventors: Harsh V. Mendiratta, Joaquin Omar Alvarado, Gordon R. Brunson
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Publication number: 20150222671Abstract: A communication system, method, and components are described. Specifically, a communication system having the ability to carry a transitive context and communicate the transitive context to new participant user agents for continuity through all related call dialogs is disclosed. The transitive context communication is possible through the use of a newly created SIP dialog using a REFER message and/or an INVITE message for all call flows and topology change operations.Type: ApplicationFiled: August 28, 2014Publication date: August 6, 2015Inventors: Harsh V. Mendiratta, Joaquin Omar Alvarado, Gordon R. Brunson
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Patent number: 8094802Abstract: A contact originator is given a choice to enqueue the contact in multiple contact queues, to serve multiple needs or interests of the originator. If the contact reaches the head of the queue for the primary need while the contact is being serviced from a queue for a secondary need, the contact either remains at the head of the primary-need queue until the servicing at the secondary-need queue is completed, or a resource of the primary-need queue is conferenced in with the contact and the resource of the secondary-need queue so that the resources can serve both needs simultaneously.Type: GrantFiled: July 31, 2007Date of Patent: January 10, 2012Assignee: Avaya Inc.Inventors: Joaquin Omar Alvarado, David Bauer, Matthew O'Donnell
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Publication number: 20090034711Abstract: A contact originator is given a choice to enqueue the contact in multiple contact queues, to serve multiple needs or interests of the originator. If the contact reaches the head of the queue for the primary need while the contact is being serviced from a queue for a secondary need, the contact either remains at the head of the primary-need queue until the servicing at the secondary-need queue is completed, or a resource of the primary-need queue is conferenced in with the contact and the resource of the secondary-need queue so that the resources can serve both needs simultaneously.Type: ApplicationFiled: July 31, 2007Publication date: February 5, 2009Applicant: AVAYA TECHNOLOGY LLCInventors: Joaquin Omar Alvarado, David Bauer, Matthew O'Donnell
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Publication number: 20070082464Abstract: Apparatuses and methods for improved fluidic self assembly (FSA). An apparatus performing an improved FSA method can include one or more of a block deposition and clearing section, a drying section, a lamination section and an inspection section. In a specific embodiment, each of these sections are connected in series but distinctly separate. The deposition and clearing section can additionally include dispenser nozzles, rolling pins, and a cross-flow jet pump nozzle, as well as other components.Type: ApplicationFiled: October 10, 2006Publication date: April 12, 2007Inventors: Kenneth Schatz, Gordon Craig, Cornelius Sutu, John Smith, Samuel Robillos, Omar Alvarado, Ming Chan, Steve Harrington
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Publication number: 20060269689Abstract: An apparatus for dispensing blocks in a fluid over a substrate. The apparatus includes a first tube having a first end and a second end. A compression device is coupled to the first tube. A second tube is connected to the first tube to deliver a slurry having blocks to the first tube. The compression device pulsates at least one block in the slurry which is flowing through a portion of the first tube.Type: ApplicationFiled: June 13, 2006Publication date: November 30, 2006Inventors: Gordon Craig, Ming Chan, Cornelius Sutu, Omar Alvarado, Hoang Pham, Mark Hadley
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Patent number: 6947543Abstract: In a computer-telephony integrated (CTI) contact center, a CTI adjunct (160) enqueues contacts in contact queues (184) of the CTI adjunct, but also causes contacts that are calls (168) to be enqueued as ACD calls in ACD call queues (120) of an ACD system (101), whereby the ACD system and its management information system (MIS 110) provide ACD features to the calls. Similarly, the CTI adjunct enqueues agents in agent queues (185) of the CTI adjunct, but also causes agents (102-104) that have call-handling skills to log into and to be enqueued as ACD agents in ACD agent queues (130) of the ACD system, whereby the ACD system and its MIS provide ACD features to the agents.Type: GrantFiled: January 3, 2002Date of Patent: September 20, 2005Assignee: Avaya Technology Corp.Inventors: Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Eugene P. Mathews, Peter J. Matteo, Christopher Moss, Robert Daniel Nalbone
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Publication number: 20040252251Abstract: An apparatus and methods of using the same for transferring functional blocks to a substrate. In one exemplary embodiment, a plurality of functional blocks is deposited in a relocating tool having a first plurality of receptor sites. A transfer tool having a plurality of nozzles in aligning with the first plurality of receptor sites removes the plurality of functional blocks from the relocating tool. The transfer tool then deposits the plurality of functional blocks into a second plurality of receptor sites in a substrate. The receptor sites comprise adhesives for securing the functional blocks. Vibration and water are used to facilitate proper delivery of the functional blocks to the receptor sites.Type: ApplicationFiled: April 15, 2004Publication date: December 16, 2004Inventors: Thomas L. Credelle, Omar Alvarado, Gordon S.W. Craig, Mark A. Hadley, Kenneth D. Schatz
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Patent number: 6748073Abstract: In a computer integrated telephony call center where an adjunct host (160) normally controls enqueuing of calls (168) in call queues (120) of an ACD system (101) and corresponding call queues (120′) of the adjunct host and assigning of the enqueued calls to agents, the ACD system assumes (604) control over its call queues upon loss of the control by the adjunct host (e.g., upon failure (600) of the adjunct host). The ACD system flags (602, 606) all calls that are enqueued at the time of loss of the adjunct host control as well as all calls that the ACD subsequently enqueues as being under ACD system control. When the adjunct host regains its control ability, the ACD system stops flagging new calls, call queues of the host processor are cleared (702), and the adjunct host regains control (722) of enqueuing calls in call queues of the ACD and the adjunct host.Type: GrantFiled: January 3, 2002Date of Patent: June 8, 2004Assignee: Avaya Technology Corp.Inventors: Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Eugene P. Mathews, Peter J. Matteo, Christopher Moss, Robert Daniel Nalbone
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Patent number: 6731353Abstract: An apparatus and methods of using the same for transferring functional blocks to a substrate. In one exemplary embodiment, a plurality of functional blocks is deposited in a relocating tool having a first plurality of receptor sites. A transfer tool having a plurality of nozzles in aligning with the first plurality of receptor sites removes the plurality of functional blocks from the relocating tool. The transfer tool then deposits the plurality of functional blocks into a second plurality of receptor sites in a substrate. The receptor sites comprise adhesives for securing the functional blocks. Vibration and water are used to facilitate proper delivery of the functional blocks to the receptor sites.Type: GrantFiled: May 10, 2002Date of Patent: May 4, 2004Assignee: Alien Technology CorporationInventors: Thomas L. Credelle, Omar Alvarado, Gordon S. W. Craig, Mark A. Hadley, Kenneth D. Schatz
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Publication number: 20030123641Abstract: In a computer integrated telephony call center where an adjunct host (160) normally controls enqueuing of calls (168) in call queues (120) of an ACD system (101) and corresponding call queues (120′) of the adjunct host and assigning of the enqueued calls to agents, the ACD system assumes (604) control over its call queues upon loss of the control by the adjunct host (e.g., upon failure (600) of the adjunct host). The ACD system flags (602, 606) all calls that are enqueued at the time of loss of the adjunct host control as well as all calls that the ACD subsequently enqueues as being under ACD system control. When the adjunct host regains its control ability, the ACD system stops flagging new calls, call queues of the host processor are cleared (702), and the adjunct host regains control (722) of enqueuing calls in call queues of the ACD and the adjunct host.Type: ApplicationFiled: January 3, 2002Publication date: July 3, 2003Inventors: Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Eugene P. Mathews, Peter J. Matteo, Christopher Moss, Robert Daniel Nalbone
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Publication number: 20030123642Abstract: In a computer-telephony integrated (CTI) contact center, a CTI adjunct (160) enqueues contacts in contact queues (184) of the CTI adjunct, but also causes contacts that are calls (168) to be enqueued as ACD calls in ACD call queues (120) of an ACD system (101), whereby the ACD system and its management information system (MIS 110) provide ACD features to the calls. Similarly, the CTI adjunct enqueues agents in agent queues (185) of the CTI adjunct, but also causes agents (102-104) that have call-handling skills to log into and to be enqueued as ACD agents in ACD agent queues (130) of the ACD system, whereby the ACD system and its MIS provide ACD features to the agents.Type: ApplicationFiled: January 3, 2002Publication date: July 3, 2003Inventors: Joaquin Omar Alvarado, Didina Burok, Andrew D. Flockhart, Eugene P. Mathews, Peter J. Matteo, Christopher Moss, Robert Daniel Nalbone