Abstract: A mobile device may authorize with a paired telematics control unit of a vehicle to ensure the vehicle is in a remote service mode; send a command request to the telematics control unit requesting an operation to be automatically performed by a vehicle electronic control unit in place of manual input by an assistant; and receive diagnostic data from the vehicle electronic control unit via the telematics control unit. The telematics control unit may query electronic control units of the vehicle to identify whether the vehicle is in a mode in which commands from a remote service application of a mobile device can be processed; indicate the mode to the application; and receive the command request requesting a service operation to be automatically performed by one of the electronic control units.