Abstract: The systems and methods may provide users with an interactive way to form a definition of a business process and later use the business process definition to get a variety of metrics that quantify process cost for the specified process and help users understand how much collaboration happened for a specific process. The systems and methods may also provide capabilities to refine or streamline the business processes for efficiency.

Abstract: A behavior change management service to create and deploy a behavior change management program. The behavior change management service processes productivity service data associated with users of a productivity service application to identify individuals a similar collaboration issue. The behavior change management service further creates a behavior change management program based on the identified collaboration issue; deploys the behavior change management program to the identified individuals; and monitors, tracks, and reports each individual's progress during the behavior change management program.