Abstract: Determining job postings posted by one entity of an enterprise that are re-classifiable with respect to another entity of the enterprise. Computer systems and/or computer implemented methods use one or more reclassification analyses to compare an enterprise's active job postings with operations descriptions of entities of the job postings other than the entity that posted the job posting. A report and/or an alert can be generated when there is sufficient overlap between a job posting and an entity that did not post the job posting, indicating that the job posting is likely re-classifiable.

Abstract: Systems and methods may generally be used for managing customer interactions with employees of an institution. An example method may include detecting natural language used during at least one interaction of a customer with the institution. The example method may include determining whether the interaction complies with a compliance standard corresponding to customer interactions with the institution based on analysis of the natural language. The example method can further include generating a recommendation for interacting with the customer or other customers during an interaction with the institution.