Patents by Inventor Ong-Aat Rutten

Ong-Aat Rutten has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11456927
    Abstract: An embodiment may involve receiving a request to install or upgrade a performance analytics dashboard of a graphical user interface displayed on a client device. The performance analytics dashboard may define a data visualization related to a particular key performance indicator. A data model may represent configuration and operational characteristics of computing devices disposed within a managed network. The configuration and operational characteristics may include key performance indicators. The embodiment may also involve determining that installing or upgrading the performance analytics dashboard requires updating data within the data model. The embodiment may also involve receiving, by way of the graphical user interface, permission to update the data within the data model. The embodiment may also involve updating the data within the data model then installing or upgrading the performance analytics dashboard.
    Type: Grant
    Filed: May 11, 2020
    Date of Patent: September 27, 2022
    Assignee: ServiceNow, Inc.
    Inventors: Ong-Aat Rutten, Nabil Asbi, Erik Hoffman
  • Patent number: 11206189
    Abstract: A system and method for configuring a performance analytics (PA) software application is disclosed. The system may be disposed within a computational instance of a remote network management platform that remotely manages a managed network. The system may include a database of content plugins for configuring respective key performance indicator (KPI) modules, each implementing PA applied to an associated KPI of the managed network. Configuring the KPI modules may specify respective graphical configurations of a dashboard for displaying graphical representations of the associated KPI in a graphical user interface (GUI) within the managed network. A gallery of icons each identifying a plugin may be displayed in, and selected from, the GUI. A selected plugin may then be installed via a common plugin interface, whereby an associated KPI module becomes configured and ready for execution.
    Type: Grant
    Filed: October 21, 2020
    Date of Patent: December 21, 2021
    Assignee: ServiceNow, Inc.
    Inventors: Nabil Asbi, Ong-Aat Rutten
  • Publication number: 20210036932
    Abstract: A system and method for configuring a performance analytics (PA) software application is disclosed. The system may be disposed within a computational instance of a remote network management platform that remotely manages a managed network. The system may include a database of content plugins for configuring respective key performance indicator (KPI) modules, each implementing PA applied to an associated KPI of the managed network. Configuring the KPI modules may specify respective graphical configurations of a dashboard for displaying graphical representations of the associated KPI in a graphical user interface (GUI) within the managed network. A gallery of icons each identifying a plugin may be displayed in, and selected from, the GUI. A selected plugin may then be installed via a common plugin interface, whereby an associated KPI module becomes configured and ready for execution.
    Type: Application
    Filed: October 21, 2020
    Publication date: February 4, 2021
    Inventors: Nabil Asbi, Ong-Aat Rutten
  • Patent number: 10819581
    Abstract: A system and method for configuring a performance analytics (PA) software application is disclosed. The system may be disposed within a computational instance of a remote network management platform that remotely manages a managed network. The system may include a database of content plugins for configuring respective key performance indicator (KPI) modules, each implementing PA applied to an associated KPI of the managed network. Configuring the KPI modules may specify respective graphical configurations of a dashboard for displaying graphical representations of the associated KPI in a graphical user interface (GUI) within the managed network. A gallery of icons each identifying a plugin may be displayed in, and selected from, the GUI. A selected plugin may then be installed via a common plugin interface, whereby an associated KPI module becomes configured and ready for execution.
    Type: Grant
    Filed: April 5, 2018
    Date of Patent: October 27, 2020
    Assignee: ServiceNow, Inc.
    Inventors: Nabil Asbi, Ong-Aat Rutten
  • Patent number: 10783062
    Abstract: A system may include a performance analytics database defining key performance indicators (KPIs) associated with the managed network and defining dashboards that are configured to specify, on a performance analytics graphical user interface (GUI) within a managed network, graphical representations of the KPIs. The system may also include a diagnostic database containing representations of a plurality of tests configured to determine whether the KPIs and the dashboards comply with pre-defined rules. The system may also include a computing device operational to execute a diagnostic software program configured to: obtain a representation of a particular test that includes a plurality of rules; apply each of the rules to the KPIs and the dashboards stored in the performance analytics database; and write, when applying at least one of the rules indicates a problem, an associated severity, problem description, and solution description to the diagnostic database as output of the particular test.
    Type: Grant
    Filed: February 8, 2019
    Date of Patent: September 22, 2020
    Assignee: ServiceNow, Inc.
    Inventors: Ong-Aat Rutten, Nabil Abu Asbi
  • Publication number: 20200274774
    Abstract: An embodiment may involve receiving a request to install or upgrade a performance analytics dashboard of a graphical user interface displayed on a client device. The performance analytics dashboard may define a data visualization related to a particular key performance indicator. A data model may represent configuration and operational characteristics of computing devices disposed within a managed network. The configuration and operational characteristics may include key performance indicators. The embodiment may also involve determining that installing or upgrading the performance analytics dashboard requires updating data within the data model. The embodiment may also involve receiving, by way of the graphical user interface, permission to update the data within the data model. The embodiment may also involve updating the data within the data model then installing or upgrading the performance analytics dashboard.
    Type: Application
    Filed: May 11, 2020
    Publication date: August 27, 2020
    Inventors: Ong-Aat Rutten, Nabil Asbi, Erik Hoffman
  • Patent number: 10652106
    Abstract: An embodiment may involve receiving a request to install or upgrade a performance analytics dashboard of a graphical user interface displayed on a client device. The performance analytics dashboard may define a data visualization related to a particular key performance indicator. A data model may represent configuration and operational characteristics of computing devices disposed within a managed network. The configuration and operational characteristics may include key performance indicators. The embodiment may also involve determining that installing or upgrading the performance analytics dashboard requires updating data within the data model. The embodiment may also involve receiving, by way of the graphical user interface, permission to update the data within the data model. The embodiment may also involve updating the data within the data model then installing or upgrading the performance analytics dashboard.
    Type: Grant
    Filed: April 24, 2017
    Date of Patent: May 12, 2020
    Assignee: ServiceNow, Inc.
    Inventors: Ong-Aat Rutten, Nabil Asbi, Erik Hoffman, Elliot Monifi
  • Publication number: 20190312789
    Abstract: A system and method for configuring a performance analytics (PA) software application is disclosed. The system may be disposed within a computational instance of a remote network management platform that remotely manages a managed network. The system may include a database of content plugins for configuring respective key performance indicator (KPI) modules, each implementing PA applied to an associated KPI of the managed network. Configuring the KPI modules may specify respective graphical configurations of a dashboard for displaying graphical representations of the associated KPI in a graphical user interface (GUI) within the managed network. A gallery of icons each identifying a plugin may be displayed in, and selected from, the GUI. A selected plugin may then be installed via a common plugin interface, whereby an associated KPI module becomes configured and ready for execution.
    Type: Application
    Filed: April 5, 2018
    Publication date: October 10, 2019
    Inventors: Nabil Asbi, Ong-Aat Rutten
  • Publication number: 20190243749
    Abstract: A system may include a performance analytics database defining key performance indicators (KPIs) associated with the managed network and defining dashboards that are configured to specify, on a performance analytics graphical user interface (GUI) within a managed network, graphical representations of the KPIs. The system may also include a diagnostic database containing representations of a plurality of tests configured to determine whether the KPIs and the dashboards comply with pre-defined rules. The system may also include a computing device operational to execute a diagnostic software program configured to: obtain a representation of a particular test that includes a plurality of rules; apply each of the rules to the KPIs and the dashboards stored in the performance analytics database; and write, when applying at least one of the rules indicates a problem, an associated severity, problem description, and solution description to the diagnostic database as output of the particular test.
    Type: Application
    Filed: February 8, 2019
    Publication date: August 8, 2019
    Inventors: Ong-Aat Rutten, Nabil Abu Asbi
  • Patent number: 10216621
    Abstract: A system may include a performance analytics database defining key performance indicators (KPIs) associated with the managed network and defining dashboards that are configured to specify, on a performance analytics graphical user interface (GUI) within a managed network, graphical representations of the KPIs. The system may also include a diagnostic database containing representations of a plurality of tests configured to determine whether the KPIs and the dashboards comply with pre-defined rules. The system may also include a computing device operational to execute a diagnostic software program configured to: obtain a representation of a particular test that includes a plurality of rules; apply each of the rules to the KPIs and the dashboards stored in the performance analytics database; and write, when applying at least one of the rules indicates a problem, an associated severity, problem description, and solution description to the diagnostic database as output of the particular test.
    Type: Grant
    Filed: November 16, 2017
    Date of Patent: February 26, 2019
    Assignee: ServiceNow, Inc.
    Inventors: Ong-Aat Rutten, Nabil Abu Asbi
  • Publication number: 20180309642
    Abstract: An embodiment may involve receiving a request to install or upgrade a performance analytics dashboard of a graphical user interface displayed on a client device. The performance analytics dashboard may define a data visualization related to a particular key performance indicator. A data model may represent configuration and operational characteristics of computing devices disposed within a managed network. The configuration and operational characteristics may include key performance indicators. The embodiment may also involve determining that installing or upgrading the performance analytics dashboard requires updating data within the data model. The embodiment may also involve receiving, by way of the graphical user interface, permission to update the data within the data model. The embodiment may also involve updating the data within the data model then installing or upgrading the performance analytics dashboard.
    Type: Application
    Filed: April 24, 2017
    Publication date: October 25, 2018
    Inventors: Ong-Aat Rutten, Nabil Asbi, Erik Hoffman, Elliot Monifi