Patents by Inventor Onkar Birk

Onkar Birk has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Performance center mobile supervisor application
    Patent number: 9414211
    Abstract: Methods and systems for supporting the remote monitoring and control of automatic call distribution systems are provided. In particular, an application for execution on a mobile device is provided. The application presents ACD system status information to a supervisor of the ACD system. The application additionally accepts control input from the supervisor, and can pass that control input to the ACD system server for action.
    Type: Grant
    Filed: January 11, 2012
    Date of Patent: August 9, 2016
    Assignee: Avaya Inc.
    Inventors: Rodney A. Thomson, Brian J. Reynolds, Jeff Chu, Onkar Birk, Barrett Davis
  • Contact center monitoring
    Patent number: 8670551
    Abstract: Methods and systems for providing a graphical depiction of a communication system incorporating multiple call centers distributed around the globe are provided. The user interface can present the graphical depiction in two or three dimensions. In addition, the user interface can provide a view of details concerning the performance of communication system components or events affecting the performance of such components, and can enable a supervisor to manipulate contact center parameters.
    Type: Grant
    Filed: February 29, 2012
    Date of Patent: March 11, 2014
    Assignee: Avaya Inc.
    Inventors: Onkar Birk, Jeff Chu, Barrett Davis, Rodney A. Thomson, Brian J. Reynolds
  • CONTACT CENTER MONITORING
    Publication number: 20130223613
    Abstract: Methods and systems for providing a graphical depiction of a communication system incorporating multiple call centers distributed around the globe are provided. The user interface can present the graphical depiction in two or three dimensions. In addition, the user interface can provide a view of details concerning the performance of communication system components or events affecting the performance of such components, and can enable a supervisor to manipulate contact center parameters.
    Type: Application
    Filed: February 29, 2012
    Publication date: August 29, 2013
    Applicant: AVAYA INC.
    Inventors: Onkar Birk, Jeff Chu, Barrett Davis, Rodney A. Thomson, Brian J. Reynolds
  • PERFORMANCE CENTER MOBILE SUPERVISOR APPLICATION
    Publication number: 20120295594
    Abstract: Methods and systems for supporting the remote monitoring and control of automatic call distribution systems are provided. In particular, an application for execution on a mobile device is provided. The application presents ACD system status information to a supervisor of the ACD system. The application additionally accepts control input from the supervisor, and can pass that control input to the ACD system server for action.
    Type: Application
    Filed: January 11, 2012
    Publication date: November 22, 2012
    Applicant: AVAYA INC.
    Inventors: Rodney A. Thomson, Brian J. Reynolds, Jeff Chu, Onkar Birk, Barrett Davis