Abstract: Implementations described and claimed herein provide systems and methods for tracking and managing order milestones for efficient management to increase customer satisfaction in delivering a VPN or other telecommunications service. In some implementations, a quality milestone manager permits a user to quickly obtain a status of orders, tasks, and a performance of the various functional groups involved in delivering an order. The quality milestone manager integrates with multiple disparate order entry systems and workflow and process systems and extracts information corresponding to the tasks to deliver each order. The information is correlated and normalized into aggregated milestones, which are output as a tiered management view with predictive key performance indicators.

Abstract: Implementations described and claimed herein provide systems and methods for increasing order quality. In one implementation, an order for a product, such as a telecommunication product or service, is received. Information corresponding to critical order attributes is extracted from the order. The critical order attributes include technical data for provisioning the product. The information is automatically validated according to a set of critical-to-quality rules defined based on the product. An auditor review of the information is received. The auditor review assigns a pass/fail status to the order. The validated information is collated with the auditor review to obtain an order status. A determination of whether the order is complete for release to provision the product is based on the order status.

Abstract: Implementations described and claimed herein provide systems and methods for tracking attributes of an order for one or more products, such as telecommunication products or services. In one implementation, a record for an order for one or more products is generated. The record specifies sales exit criteria corresponding to one or more defects in the order. The record is stored in one or more databases. A notification for modifying the order is generated based on the sales exit criteria, and changes made to the order are tracked based on the sales exit criteria. The record is updated based on the tracked changes.