Abstract: Certain aspects of the disclosure provide techniques for training data generation for large language model (LLM) training and/or benchmarking. A method generally includes obtaining domain data associated with a domain; generating a prompt based on configuration parameter(s) included in a configuration file, the prompt comprising: a request to generate training data for the domain based on the domain data, wherein the training data comprises: a first plurality of question and answer pairs; a conversation comprising a first plurality of questions and a first plurality of answers corresponding to the first plurality of questions; a second plurality of questions; or a question and a second plurality of answers corresponding to the question; guideline(s) for generating the training data; example training data for the domain; and the domain data; prompting an LLM with the prompt to generate the training data; and receiving, from the LLM, the training data based on the prompt.

Abstract: A method includes applying a document ranking layer of a document selection large language model (LLM) to a document list including multiple reference documents to obtain a ranked document list. The method further includes selecting a subset of reference documents from the ranked document list and processing a user prompt and the document subset by a field LLM to generate an answer. The method further includes ranking the answer with an answer score by a ranking LLM. The method further includes ranking the document subset by the ranking LLM to obtain a ranked document subset. The method further includes calculating a loss function of a preference optimization layer of the document selection LLM based on the answer score and updating at least one training parameter of a foundation model of the document selection LLM based on the loss function of the preference optimization layer.

Abstract: A method classifies feedback from transcripts. The method includes receiving an utterance from a transcript from a communication session and processing the utterance with a classifier model to identify a topic label for the utterance. The classifier model is trained to identify topic labels for training utterances. The topic labels correspond to topics of clusters of the training utterances. The training utterances are selected using attention values for the training utterances and clustered using encoder values for the utterances. The method further includes routing the communication session using the topic label for the utterance.

Abstract: A method classifies feedback from transcripts. The method includes receiving an utterance from a transcript from a communication session and processing the utterance with a classifier model to identify a topic label for the utterance. The classifier model is trained to identify topic labels for training utterances. The topic labels correspond to topics of clusters of the training utterances. The training utterances are selected using attention values for the training utterances and clustered using encoder values for the utterances. The method further includes routing the communication session using the topic label for the utterance.

Abstract: A method and computer system are provided for generating a text summary. An input text is processed by a model that comprises a set of attention heads. The model is trained to generate abstractive summaries of text documents. A subset of the attention heads are identified. For each attention head in the subset, a portion is identified from the input text that is used to generate the abstractive summary. For each sentence of the input text, a fractional size is calculated for an intersection of the portion and the respective sentence relative to the respective sentence. A subset of the sentences is then determined, where the respective fractional size of each sentence in the subset meets a first threshold. An extractive summary of the input text is then generated from the subset of sentences.