Patents by Inventor Orjan Kjellberg

Orjan Kjellberg has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20230353517
    Abstract: Techniques are disclosed that relate to authenticating users across different messaging channels. A computer system may implement a messaging platform that enables a messaging session to be established between an agent and a user that uses any of a plurality of messaging channels to communicate with the agent during the messaging session. The computer system may provide a configurable authorization request component that enables the agent to authenticate the user independent of a messaging channel used by the user. Based on receiving an indication that the configurable authorization request component has been selected by the agent via an interface displayed to the agent for communicating with the user, the computer system may communicate with a channel system associated with the messaging channel of the user to authenticate the user.
    Type: Application
    Filed: May 2, 2022
    Publication date: November 2, 2023
    Inventors: Jonathan Rico Morales, Orjan Kjellberg
  • Patent number: 10970468
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.
    Type: Grant
    Filed: November 17, 2016
    Date of Patent: April 6, 2021
    Assignee: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Evan Michael Moses, Weiping Peng, Scott Peter Perket
  • Patent number: 9823813
    Abstract: Disclosed are methods, apparatus, systems, and computer program products for performing an action on a database record in an on-demand database service. What actions are presented to a user interface of a mobile device can depend on attributes of the database record, such as metadata stored in association with the database record. Selection of one of the actions can cause the mobile device to integrate data from hardware components, databases, and applications using mobile device. The data identified from the mobile device can be automatically associated with various data fields of the action. The selected action can be performed on the database record using the data in the data fields.
    Type: Grant
    Filed: November 10, 2014
    Date of Patent: November 21, 2017
    Assignee: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Jean Elie Bovet, Scott Peter Perket
  • Publication number: 20170068646
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.
    Type: Application
    Filed: November 17, 2016
    Publication date: March 9, 2017
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Evan Michael Moses, Weiping Peng, Scott Peter Perket
  • Patent number: 9529488
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.
    Type: Grant
    Filed: July 16, 2013
    Date of Patent: December 27, 2016
    Assignee: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Evan Michael Moses, Weiping Peng, Scott Peter Perket
  • Patent number: 9195648
    Abstract: Mechanisms and methods for enabling customers to manage multi-lingual knowledge bases, so that end users can access articles based on a language the end user chooses, while also providing publishers with tools to manage articles in different languages and to translate them, either using an external vendor or leveraging in house translators, and providing administrators (knowledge managers) with the ability to setup or choose which languages are available in the knowledge base, as well as default language assignments for translations.
    Type: Grant
    Filed: October 4, 2012
    Date of Patent: November 24, 2015
    Assignee: salesforce.com, inc.
    Inventors: Etienne Giraudy, Gene Rivera, Jill Blue Lin, Nicolas Paymal, Orjan Kjellberg, Natalie Doan, Mark A. Fischer, Francois Lopitaux
  • Patent number: 9063632
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more records via a single user interface. The user interface includes a publisher and an information feed. A user may request to interact with a first record from the publisher. Information may be submitted through the publisher to interact with the first record to update the record. A feed item may be presented for inclusion in the information feed based on the update, where the feed item includes one or more actionable selections providing a reference to the first record. When a user selects one of the actionable selections, the user can perform additional interactions with the first record or perform a new interaction with a second record.
    Type: Grant
    Filed: July 16, 2013
    Date of Patent: June 23, 2015
    Assignee: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Scott Peter Perket
  • Publication number: 20150143248
    Abstract: Disclosed are methods, apparatus, systems, and computer program products for performing an action on a database record in an on-demand database service. What actions are presented to a user interface of a mobile device can depend on attributes of the database record, such as metadata stored in association with the database record. Selection of one of the actions can cause the mobile device to integrate data from hardware components, databases, and applications using mobile device. The data identified from the mobile device can be automatically associated with various data fields of the action. The selected action can be performed on the database record using the data in the data fields.
    Type: Application
    Filed: November 10, 2014
    Publication date: May 21, 2015
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Jean Elie Bovet
  • Publication number: 20140280329
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with a record via a single user interface. The user interface includes a publisher and an information feed. A user may request to interact with the record from the publisher. Information may be submitted through the publisher to interact with the record to update the record. A feed item may be presented for inclusion in the information feed based on the update. One or more entities may be cross-referenced with the feed item so that the same feed item is provided in the feeds of each of the one or more entities. Identification of the entities to be cross-referenced with the feed item can come from data defined by a user in a payload, data defined by a system administrator, and/or record relationship information in a database system.
    Type: Application
    Filed: July 16, 2013
    Publication date: September 18, 2014
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Lorenzo Minore, Gary Horen, Hanson Ho
  • Publication number: 20140282100
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.
    Type: Application
    Filed: July 16, 2013
    Publication date: September 18, 2014
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Evan Michael Moses, Weiping Peng
  • Publication number: 20140280577
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with an application using a publisher in an online social network. A user interface includes a publisher and an information feed. A user may request to expose an application using the publisher. The application may be hosted natively in an on-demand service environment or hosted on a third-party platform. Content from the application is exposed in the publisher via an application programming interface (API). A user may interact with the application via the API through the publisher, and the information feed is updated via the API according to the user interaction with the application. A feed item may be presented for inclusion in the information feed based on the update.
    Type: Application
    Filed: July 16, 2013
    Publication date: September 18, 2014
    Applicant: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Christopher Jolley
  • Publication number: 20140282101
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more records via a single user interface. The user interface includes a publisher and an information feed. A user may request to interact with a first record from the publisher. Information may be submitted through the publisher to interact with the first record to update the record. A feed item may be presented for inclusion in the information feed based on the update, where the feed item includes one or more actionable selections providing a reference to the first record. When a user selects one of the actionable selections, the user can perform additional interactions with the first record or perform a new interaction with a second record.
    Type: Application
    Filed: July 16, 2013
    Publication date: September 18, 2014
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite
  • Publication number: 20140136500
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for versioning content in a database system using content type specific objects. These mechanisms and methods for versioning content in a database system using content type specific objects can enable embodiments to provide a database system which stores information associated with multiple versions of content. The ability of embodiments to provide a database system which supports content versioning can enable an efficient and comprehensive storage of content types having different features by the database system.
    Type: Application
    Filed: January 17, 2014
    Publication date: May 15, 2014
    Applicant: salesforce.com,inc.
    Inventors: Simon Wong, Walter Macklem, Mark Fischer, Orjan Kjellberg, Olivier Pin, Sonali Agrawal, Ron Pragides, Etienne Giraudy
  • Patent number: 8666937
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for versioning content in a database system using content type specific objects. These mechanisms and methods for versioning content in a database system using content type specific objects can enable embodiments to provide a database system which stores information associated with multiple versions of content. The ability of embodiments to provide a database system which supports content versioning can enable an efficient and comprehensive storage of content types having different features by the database system.
    Type: Grant
    Filed: March 14, 2011
    Date of Patent: March 4, 2014
    Assignee: salesforce.com, inc.
    Inventors: Simon Wong, Walter Macklem, Mark Fischer, Orjan Kjellberg, Oliver Pin, Sonali Agrawal, Ron Pragides, Etienne Giraudy
  • Publication number: 20130151231
    Abstract: Mechanisms and methods for enabling customers to manage multi-lingual knowledge bases, so that end users can access articles based on a language the end user chooses, while also providing publishers with tools to manage articles in different languages and to translate them, either using an external vendor or leveraging in house translators, and providing administrators (knowledge managers) with the ability to setup or choose which languages are available in the knowledge base, as well as default language assignments for translations.
    Type: Application
    Filed: October 4, 2012
    Publication date: June 13, 2013
    Applicant: Salesforce.com Inc.
    Inventors: Etienne Giraudy, Gene Rivera, Jill Blue Lin, Nicolas Paymal, Orjan Kjellberg, Natalie Doan, Mark A. Fischer, Francois Lopitaux
  • Publication number: 20120330644
    Abstract: Mechanisms and methods for enabling customers to manage multi-lingual knowledge bases, so that end users can access articles based on a language the end user chooses, while also providing publishers with tools to manage articles in different languages and to translate them, either using an external vendor or leveraging in house translators, and providing administrators (knowledge managers) with the ability to setup or choose which languages are available in the knowledge base, as well as default language assignments for translations.
    Type: Application
    Filed: October 12, 2011
    Publication date: December 27, 2012
    Applicant: Salesforce.com Inc.
    Inventors: Etienne Giraudy, Gene Rivera, Mark A. Fischer, Jill Blue Lin, Nicolas Paymal, Orjan Kjellberg, Natalie Doan, Francois Lopitaux
  • Publication number: 20110276535
    Abstract: A computer implemented method a document management workflow in a multi-tenant system environment is disclosed. The method includes receiving instructions to create a composition a document. The document is encapsulated in a knowledge article version and the knowledge article version having a document category. The knowledge article version is associated with a knowledge article. The method further includes invoking the document management workflow that is specific to the knowledge article, the knowledge article version and the document category and configuring the document management workflow to include a plurality of workflow steps based on the knowledge article, the knowledge article version and the document category. Each of the plurality of workflow steps are then associated with one or more triggers and actor roles. The actor roles define permissible actions in each of the plurality of workflow steps.
    Type: Application
    Filed: September 30, 2010
    Publication date: November 10, 2011
    Applicant: salesforce.com, inc.
    Inventors: Olivier Pin, Etienne Giraudy, Orjan Kjellberg, Mark Fischer, Steven Tamm, Varadarajan Rajaram
  • Publication number: 20110276601
    Abstract: The present invention features a computer implemented method and network for managing a knowledge base stored in a multi-tenant architecture. The method includes storing information corresponding to a plurality of KnowledgeArticles amongst a plurality of tables. Information in a first of the plurality of tables includes data corresponding to an online version of said KnowledgeArticles and data related to changes to the KnowledgeArticles. Information contained in a second table comprises a subset of the data that is independent of the data related to the changes. Changes to the KnowledgeArticles are recorded in the second table in response to changes made to the first table. Access to information in the first table is restricted access to users having write access to said KnowledgeArticles.
    Type: Application
    Filed: May 4, 2011
    Publication date: November 10, 2011
    Applicant: salesforce.com, inc.
    Inventors: Olivier Y. Pin, Etienne Giraudy, Orjan Kjellberg, Mark A. Fischer
  • Publication number: 20110225119
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for versioning content in a database system using content type specific objects. These mechanisms and methods for versioning content in a database system using content type specific objects can enable embodiments to provide a database system which stores information associated with multiple versions of content. The ability of embodiments to provide a database system which supports content versioning can enable an efficient and comprehensive storage of content types having different features by the database system.
    Type: Application
    Filed: March 14, 2011
    Publication date: September 15, 2011
    Applicant: salesforce.com, inc.
    Inventors: Simon Wong, Walter Macklem, Mark Fischer, Orjan Kjellberg, Olivier Pin, Sonali Agrawal, Ron Pragides, Etienne Giraudy
  • Publication number: 20110106808
    Abstract: The present disclosure provides novel systems and methods for providing multi-dimensional categorization within a multi-tenant database system (“MTS”). Data items in entities stored in a MTS may be categorized along one or more category dimensions. A search query may include one or more selected categories in one or more category dimensions. Categorization methodologies include multi-selection, multi-position, and combinations thereof. Users of the MTS may also be categorized along one or more category dimensions. A filter may present a subset of data items relevant to a user in accordance with their categorization.
    Type: Application
    Filed: August 16, 2010
    Publication date: May 5, 2011
    Applicant: salesforce.com, Inc.
    Inventors: Alexandre Hersans, Mark Fischer, Orjan Kjellberg, Oliver Pin, Sonali Agrawal, Walter Macklem