Patents by Inventor Orjan N. Kjellberg

Orjan N. Kjellberg has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20230185437
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
    Type: Application
    Filed: November 7, 2022
    Publication date: June 15, 2023
    Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Arvind Krishnan
  • Patent number: 11520468
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
    Type: Grant
    Filed: September 9, 2021
    Date of Patent: December 6, 2022
    Assignee: Salesforce, Inc.
    Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Arvind Krishnan
  • Publication number: 20220245329
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.
    Type: Application
    Filed: February 16, 2022
    Publication date: August 4, 2022
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan N. Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Evan Michael Moses, Weiping Peng, Scott Peter Perket
  • Patent number: 11301766
    Abstract: A method of training a predictive model to predict a likely field value for one or more user selected fields within an application. The method comprises providing a user interface for user selection of the one or more user selected fields within the application; analyzing a pre-existing, user provided data set of objects; training, based on the analysis, the predictive model; determining, for each user selected field based on the analysis, a confidence function for the predictive model that identifies the percentage of cases predicted correctly at different applied confidence levels, the percentage of cases predicted incorrectly at different applied confidence levels, and the percentage of cases in which the prediction model could not provide a prediction at different applied confidence levels; and providing a user interface for user review of the confidence functions for user selection of confidence threshold levels to be used with the predictive model.
    Type: Grant
    Filed: December 22, 2020
    Date of Patent: April 12, 2022
    Assignee: salesforce.com, inc.
    Inventors: Kristen Noriko Muramoto, Son Thanh Chang, Clement Jacques Antoine Tussoit, Melissa Hoang, Chaitanya Malla, Orjan N. Kjellberg, Carlos Enrique Mogollan Jimenez, George Hu
  • Patent number: 11295067
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.
    Type: Grant
    Filed: March 5, 2021
    Date of Patent: April 5, 2022
    Assignee: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan N. Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Evan Michael Moses, Weiping Peng, Scott Peter Perket
  • Publication number: 20220066626
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
    Type: Application
    Filed: September 9, 2021
    Publication date: March 3, 2022
    Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Arvind Krishnan
  • Patent number: 11226950
    Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
    Type: Grant
    Filed: January 15, 2020
    Date of Patent: January 18, 2022
    Assignee: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P. G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
  • Publication number: 20210319169
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.
    Type: Application
    Filed: March 5, 2021
    Publication date: October 14, 2021
    Inventors: Scott D. Beechuk, Steven Tamm, Orjan N. Kjellberg, Arvind Krishnan, Benjamin Snyder, Luke A. Ball, Shannon Hale, Khanh Kim P. Nguyen, William Gradin, Anna Bonner Mieritz, Beril Guvendik Maples, Gregg Johnson, Andrew Waite, Evan Michael Moses, Weiping Peng, Scott Peter Perket
  • Patent number: 11137885
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
    Type: Grant
    Filed: February 21, 2019
    Date of Patent: October 5, 2021
    Assignee: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Arvind Krishnan
  • Patent number: 11087333
    Abstract: The communication system includes a core system having a processor storing user variables representing user-specific information. A messaging system supports communication between a user and an automated bot agent over at least one user-chosen channel employing channel-agnostic context variables. A runtime system mediates a conversation session between user and bot agent, using at least one predefined context variable. A context mapping data store stores a mapping configuration representing a correlation between the channel-agnostic variable of the user-chosen channel and a field in the core CRM system. Using the context mapping data store, the messaging system responds to a communication from the user by querying the context mapping data store to acquire and pass to the runtime system the resolved mapping configuration values corresponding to the user-chosen channel for each defined context variable.
    Type: Grant
    Filed: July 30, 2019
    Date of Patent: August 10, 2021
    Assignee: salesforce.com, inc.
    Inventors: Santhosh Kumar Kuchoor, Orjan N. Kjellberg, Jonathan Rico Morales, Michael Macasek, Parvinder Ghotra, Nathan Hess, Vartika Vaish
  • Publication number: 20210182716
    Abstract: A method of training a predictive model to predict a likely field value for one or more user selected fields within an application. The method comprises providing a user interface for user selection of the one or more user selected fields within the application; analyzing a pre-existing, user provided data set of objects; training, based on the analysis, the predictive model; determining, for each user selected field based on the analysis, a confidence function for the predictive model that identifies the percentage of cases predicted correctly at different applied confidence levels, the percentage of cases predicted incorrectly at different applied confidence levels, and the percentage of cases in which the prediction model could not provide a prediction at different applied confidence levels; and providing a user interface for user review of the confidence functions for user selection of confidence threshold levels to be used with the predictive model.
    Type: Application
    Filed: December 22, 2020
    Publication date: June 17, 2021
    Applicant: salesforce.com, inc.
    Inventors: Kristen Noriko Muramoto, Son Thanh Chang, Clement Jacques Antoine Tussoit, Melissa Hoang, Chaitanya Malla, Orjan N. Kjellberg, Carlos Enrique Mogollan Jimenez, George Hu
  • Patent number: 10929386
    Abstract: Methods of digital data processing support performing user-defined actions on multiple data records in order to update those records and/or to create new records and/or post communication to email or social network platforms. Such methods can include receiving definitions of records and of actions to perform with respect to them. Those methods can further include determining default values for data fields of records to create or update during performance of a selected such action with respect to the multiple selected data records, and populating those records and/or communications with those values.
    Type: Grant
    Filed: January 2, 2018
    Date of Patent: February 23, 2021
    Assignee: salesforce.com, inc.
    Inventors: Gautam Vasudev, Matthew Davidchuk, Adarsha Badarinath, Kristen Muramoto, Orjan N. Kjellberg
  • Patent number: 10915827
    Abstract: A method of training a predictive model to predict a likely field value for one or more user selected fields within an application. The method comprises providing a user interface for user selection of the one or more user selected fields within the application; analyzing a pre-existing, user provided data set of objects; training, based on the analysis, the predictive model; determining, for each user selected field based on the analysis, a confidence function for the predictive model that identifies the percentage of cases predicted correctly at different applied confidence levels, the percentage of cases predicted incorrectly at different applied confidence levels, and the percentage of cases in which the prediction model could not provide a prediction at different applied confidence levels; and providing a user interface for user review of the confidence functions for user selection of confidence threshold levels to be used with the predictive model.
    Type: Grant
    Filed: November 21, 2018
    Date of Patent: February 9, 2021
    Assignee: salesforce.com, inc.
    Inventors: Kristen Noriko Muramoto, Son Thanh Chang, Clement Jacques Antoine Tussoit, Melissa Hoang, Chaitanya Malla, Orjan N. Kjellberg, Carlos Enrique Mogollan Jimenez, George Hu
  • Publication number: 20210035113
    Abstract: The communication system includes a core system having a processor storing user variables representing user-specific information. A messaging system supports communication between a user and an automated bot agent over at least one user-chosen channel employing channel-agnostic context variables. A runtime system mediates a conversation session between user and bot agent, using at least one predefined context variable. A context mapping data store stores a mapping configuration representing a correlation between the channel-agnostic variable of the user-chosen channel and a field in the core CRM system. Using the context mapping data store, the messaging system responds to a communication from the user by querying the context mapping data store to acquire and pass to the runtime system the resolved mapping configuration values corresponding to the user-chosen channel for each defined context variable.
    Type: Application
    Filed: July 30, 2019
    Publication date: February 4, 2021
    Inventors: Santhosh Kumar Kuchoor, Orjan N. Kjellberg, Jonathan Rico Morales, Michael Macasek, Parvinder Ghotra, Nathan Hess, Vartika Vaish
  • Publication number: 20200226118
    Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
    Type: Application
    Filed: January 15, 2020
    Publication date: July 16, 2020
    Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P.G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
  • Publication number: 20200097846
    Abstract: A method of training a predictive model to predict a likely field value for one or more user selected fields within an application. The method comprises providing a user interface for user selection of the one or more user selected fields within the application; analyzing a pre-existing, user provided data set of objects; training, based on the analysis, the predictive model; determining, for each user selected field based on the analysis, a confidence function for the predictive model that identifies the percentage of cases predicted correctly at different applied confidence levels, the percentage of cases predicted incorrectly at different applied confidence levels, and the percentage of cases in which the prediction model could not provide a prediction at different applied confidence levels; and providing a user interface for user review of the confidence functions for user selection of confidence threshold levels to be used with the predictive model.
    Type: Application
    Filed: November 21, 2018
    Publication date: March 26, 2020
    Inventors: Kristen Noriko MURAMOTO, Son Thanh CHANG, Clement Jacques Antoine TUSSOIT, Melissa HOANG, Chaitanya MALLA, Orjan N. Kjellberg, Carlos Enrique Mogollan JIMENEZ, George HU
  • Patent number: 10572467
    Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.
    Type: Grant
    Filed: February 9, 2017
    Date of Patent: February 25, 2020
    Assignee: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Larry P. G. Robinson, Michael Ramsey, Arvind Krishnan, Jyoti Khubchandani, Jill Blue Lin, Mustafa O. Al-Alami, Jason Aaron Ellis, Christopher A. Myers, Vahn K. Phan, Chitra Gulabrani
  • Publication number: 20190205442
    Abstract: Methods of digital data processing support performing user-defined actions on multiple data records in order to update those records and/or to create new records and/or post communication to email or social network platforms. Such methods can include receiving definitions of records and of actions to perform with respect to them. Those methods can further include determining default values for data fields of records to create or update during performance of a selected such action with respect to the multiple selected data records, and populating those records and/or communications with those values.
    Type: Application
    Filed: January 2, 2018
    Publication date: July 4, 2019
    Inventors: Gautam Vasudev, Matthew Davidchuk, Adarsha Badarinath, Kristen Muramoto, Orjan N. Kjellberg
  • Publication number: 20190187881
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
    Type: Application
    Filed: February 21, 2019
    Publication date: June 20, 2019
    Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Arvind Krishnan
  • Patent number: 10248297
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).
    Type: Grant
    Filed: December 17, 2015
    Date of Patent: April 2, 2019
    Assignee: salesforce.com, inc.
    Inventors: Scott D. Beechuk, Orjan N. Kjellberg, Arvind Krishnan