Abstract: Interactive telephone reply system, which is comprised of a telephone line interface, a digitaliser, a recognition module and a programmed computer; at least one recording module; at least one output warehouse, which accumulates the replies of the physical operator so that the interactive conversation is not interrupted; at least one work management program for physical operators or work queue in an input warehouse; at least one limiter that retains the admission of incoming calls when there is operator saturation; at least one multi-level operator, who can transcribe more than one concept in a reply at the same time; and at least one informed operator, with access to historical data about previous information.