Abstract: A system for intelligently determining changes to a service provider user's parameters in the service provider system. The system generally includes a service provider's computer system which contains a computer and a user database stored thereon; a user carried service provider tool, such as an ATM card, a cell phone, and the like; and a remote device whose use by the user is monitored by the service provider, such as an ATM machine (e.g., if the service provider is a bank and the service provider tool is an ATM card) or a phone or cell tower (e.g., if the service provider is a telecommunications service provider and the tool is a cell phone). Activity amongst the computer system, user carried service provider tool, and remote device is wirelessly monitored by the service provider (or an agent of the service provider) in an electronic communications network.

Abstract: A system, method and program product that provides context-based data storage management between a cloud platform and a mobile device. A system is disclosed that includes: a system for assigning context to user files stored in a cloud platform; a system for periodically analyzing schedule information and location information associated with a user to determine a current user context; a system for matching the current user context with user files stored in the cloud platform to identify a set of context matching files; and a system for periodically downloading context matching files from the cloud platform to a mobile device associated with the user.

Abstract: A system, method and program product that provides context-based data storage management between a cloud platform and a mobile device. A system is disclosed that includes: a system for assigning context to user files stored in a cloud platform; a system for periodically analyzing schedule information and location information associated with a user to determine a current user context; a system for matching the current user context with user files stored in the cloud platform to identify a set of context matching files; and a system for periodically downloading context matching files from the cloud platform to a mobile device associated with the user.

Abstract: Readiness alerts are provided for callers using Voice Over Internet Protocol (“VoIP”) phones. When the call is placed on hold by the called party, for example to play a stream of music or recorded messages, the caller no longer has to remain attentive in order to detect when the call is answered by a human being. Instead, an agent monitors for the call to be answered. When this is detected, a readiness alert or alerts is/are sent to the calling party. In one approach, a visual message is displayed on a computing device of the calling party. In addition or instead, an audible message is rendered from the computing device. In another approach, the call is automatically forwarded to a mobile device or alternatively, to a different phone, at which the calling party is reachable.