Patents by Inventor Padmapriya Murali

Padmapriya Murali has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for multimedia contact center interactions via an audiovisual asynchronous channel
    Patent number: 11797596
    Abstract: A system and method for multimedia contact center interactions via an audiovisual asynchronous messaging channel is provided. In an embodiment, an organization might operate a website comprising information and for providing an entry point of communication with a contact center. A communications channel may be integrated directly with the organization's website, which includes an editable audiovisual interface. A user may interact with the editable interface through a variety of means, including sketching on a webpage and recording to create a video form of audiovisual asynchronous query over the web page. The interaction is analyzed and routed to an agent for handling. The agent may then be connected to the user through the asynchronous channel.
    Type: Grant
    Filed: March 15, 2022
    Date of Patent: October 24, 2023
    Inventors: Archana Sekar, Ravikumar Gopal, Padmapriya Murali, Vidhyasimhan Jayaraghavendran
  • SYSTEM AND METHOD FOR MULTIMEDIA CONTACT CENTER INTERACTIONS VIA AN AUDIOVISUAL ASYNCHRONOUS CHANNEL
    Publication number: 20220207072
    Abstract: A system and method for multimedia contact center interactions via an audiovisual asynchronous messaging channel is provided. In an embodiment, an organization might operate a website comprising information and for providing an entry point of communication with a contact center. A communications channel may be integrated directly with the organization's website, which includes an editable audiovisual interface. A user may interact with the editable interface through a variety of means, including sketching on a webpage and recording to create a video form of audiovisual asynchronous query over the web page. The interaction is analyzed and routed to an agent for handling. The agent may then be connected to the user through the asynchronous channel.
    Type: Application
    Filed: March 15, 2022
    Publication date: June 30, 2022
    Applicant: Genesys Telecommunications Laboratories, Inc.
    Inventors: Archana Sekar, Ravikumar Gopal, Padmapriya Murali, Vidhyasimhan Jayaraghavendran
  • System and method for multimedia contact center interactions via an audiovisual asynchronous channel
    Patent number: 11308145
    Abstract: A system and method for multimedia contact center interactions via an audiovisual asynchronous messaging channel is provided. In an embodiment, an organization might operate a website comprising information and for providing an entry point of communication with a contact center. A communications channel may be integrated directly with the organization's website, which includes an editable audiovisual interface. A user may interact with the editable interface through a variety of means, including sketching on a webpage and recording to create a video form of audiovisual asynchronous query over the web page. The interaction is analyzed and routed to an agent for handling. The agent may then be connected to the user through the asynchronous channel.
    Type: Grant
    Filed: May 23, 2019
    Date of Patent: April 19, 2022
    Inventors: Archana Sekar, Ravikumar Gopal, Padmapriya Murali, Vidhyasimhan Jayaraghavendran
  • SYSTEM AND METHOD FOR MULTIMEDIA CONTACT CENTER INTERACTIONS VIA AN AUDIOVISUAL ASYNCHRONOUS CHANNEL
    Publication number: 20200372063
    Abstract: A system and method for multimedia contact center interactions via an audiovisual asynchronous messaging channel is provided. In an embodiment, an organization might operate a website comprising information and for providing an entry point of communication with a contact center. A communications channel may be integrated directly with the organization's website, which includes an editable audiovisual interface. A user may interact with the editable interface through a variety of means, including sketching on a webpage and recording to create a video form of audiovisual asynchronous query over the web page. The interaction is analyzed and routed to an agent for handling. The agent may then be connected to the user through the asynchronous channel.
    Type: Application
    Filed: May 23, 2019
    Publication date: November 26, 2020
    Inventors: Archana Sekar, Ravikumar Gopal, Padmapriya Murali, Vidhyasimhan Jayaraghavendran