Patents by Inventor Padraig Carberry

Padraig Carberry has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Combination of real-time analytics and automation
    Patent number: 11818291
    Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.
    Type: Grant
    Filed: September 1, 2021
    Date of Patent: November 14, 2023
    Assignee: Verint Americas Inc.
    Inventors: David Warren Singer, Daniel Thomas Spohrer, Marc Adam Calahan, Paul Michael Munro, Gary Andrew Duke, Padraig Carberry, Christopher Jerome Schnurr
  • COMBINATION OF REAL-TIME ANALYTICS AND AUTOMATION
    Publication number: 20210400139
    Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.
    Type: Application
    Filed: September 1, 2021
    Publication date: December 23, 2021
    Inventors: David Warren Singer, Daniel Thomas Spohrer, Marc Adam Calahan, Paul Michael Munro, Gary Andrew Duke, Padraig Carberry, Christopher Jerome Schnurr
  • Combination of real-time analytics and automation
    Patent number: 11190640
    Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.
    Type: Grant
    Filed: May 9, 2019
    Date of Patent: November 30, 2021
    Assignee: VERINT AMERICAS INC.
    Inventors: David Warren Singer, Daniel Thomas Spohrer, Marc Adam Calahan, Paul Michael Munro, Gary Andrew Duke, Padraig Carberry, Christopher Jerome Schnurr
  • COMBINATION OF REAL-TIME ANALYTICS AND AUTOMATION
    Publication number: 20200358898
    Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.
    Type: Application
    Filed: May 9, 2019
    Publication date: November 12, 2020
    Inventors: David Warren Singer, Daniel Thomas Spohrer, Marc Adam Calahan, Paul Michael Munro, Gary Andrew Duke, Padraig Carberry, Christopher Jerome Schnurr