Patents by Inventor Pamela J. Watrous

Pamela J. Watrous has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated Customer Service Matching Methodology
    Publication number: 20100211428
    Abstract: Described herein is a method and apparatus for providing an automated customer service matching system. The customer service system matches customer services requests with employee profiles. The customer service system provides a graphical user interface for monitor the management of customer service requests. The customer service system also includes a process for registering employees and creating employee profiles, as well as a system for registering customers and creating or matching a customer with the customer profile.
    Type: Application
    Filed: February 18, 2009
    Publication date: August 19, 2010
    Applicant: Red Hat, Inc.
    Inventors: Maureen Emily Duffy, David C. Mair, Richard P. Statile, Pamela J. Watrous