Abstract: The system and method enable an agent to be able to select a contact (e.g., a voice call or email from a customer) from a contact queue in a contact center. As contacts come into a contact center, the contacts are placed in the contact queue. An agent in the contact center is presented with the contacts along with a profile that is associated with each of the contacts. The profile may contain information about the contacts such as an attitude of the contact, a conversation style of the contact, a sentiment of the contact, and the like. The agent selects one of the contacts in the contact queue. The selected contact is then sent to the agent for handling.

Abstract: Authentication of a user initiating a communication may be achieved using a visual indicator of the user. Initiation of a communication may result in the initiator of the communication collecting image data associated with the initiator's identity. Additionally, the initiator may be required to perform a task, wherein a response to the task may be transmitted with the image data to the receiver of the communication. The receipt of the image data may allow a receiver of the communication to reduce spam and verify that the initiator is who it purports to be.

Abstract: System and method to obviate a conferencing hub, in one embodiment the method including: subscribing to a meet-me conference call that comprises a plurality of endpoints; monitoring for a triggering condition related to the meet-me conference call; and if the triggering condition is triggered then, for each endpoint of the conference call, redirecting a media stream produced by the endpoint from the conferencing hub to another endpoint. In another embodiment, the method includes: receiving a call from a first endpoint to join a new meet-me conference; waiting a predetermined waiting-time; if no other endpoints have joined the meet-me conference during the waiting-time, disconnecting the first endpoint from the meet-me conference in order to obviate the meet-me conference hub; receiving a call from a second endpoint to join the meet-me conference; calling back the first endpoint; and bridging together the first endpoint and the second endpoint to reassemble the meet-me conference.

Abstract: The present disclosure is related to a meeting scheduling system that can apply an enterprise rule to determine one or more requirements for a scheduled meeting.

Abstract: The present invention is directed to mitigating peak traffic in a multimedia conference. In one aspect, one or more requests for starting a first type of conference over the network are received. Thereafter, a second type of conference is started based on predefined parameters, wherein the second type of conference consumes lower bandwidth than the first type of conference.

Abstract: Embodiments disclosed herein provide methods and systems for providing presentation delay feedback to a presenter in a web conferencing session. In a particular embodiment, a method includes receiving, from a presenter client, a request to initiate a web conferencing session. The method further includes establishing the web conferencing session between the presenter client and at least one viewing client. During the web conferencing session, the method includes determining delays in presenting a view of the web conferencing session at each of the at least one viewing clients and providing an indication of the delays to a user at the presenter client.

Abstract: Embodiments disclosed herein provide systems and methods for dynamically guiding a user to a target conversation area with a communication device. In a particular embodiment, a method provides receiving a call request to establish a call with a communication device and determining a location of the communication device. The method further provides determining a target conversation area for a user of the communication device to participate in the call based on the location of the communication device. The method also provides directing the user to the target conversation area.

Abstract: A conferencing system includes an authentication module for establishing a communication session. The communication session includes a communication interface to a plurality of participants. The conferencing system further includes a selection module for letting a participant select a leader among the plurality of participants. The conferencing system further includes a duplication module configured to provide audio and visual views of the communication session to the participant based upon audio and visual views of the communication session associated with the leader. The conferencing system further includes a recording module for storing a history of actions made by the leader in the conferencing system and letting the participant view the history of actions made by the leader and reach a present state of audio and visual views of the communication session associated with the leader.

Abstract: Systems and methods for identifying participants present in a communication session are disclosed. More particularly, the identification of participants using a shared communication endpoint is enabled. Identification can include receiving information from a first participant that identifies a second participant. The identification of the second participant can include receiving a selection of the second participant from a list of expected conference participants presented to the first participant through a communication device associated with the first participant, after the first participant has been registered as a participant in the communication session.

Abstract: A method and an apparatus are disclosed that provide a privilege-granting technique for enabling a service-providing domain to grant a privilege to a requesting user in a service-requesting domain. A request handler in the service-providing domain, which comprises one or more service-associated resources, receives a user request to use a service and requests a token from a privilege-granting server, in accordance with the illustrative embodiment of the present invention. Upon receiving the token that specifies a granted privilege from the privilege-granting server, the request handler extends the privilege to the requesting user. Alternatively, the request handler can request a plurality of tokens in advance from the privilege-granting server; after receiving the tokens, the request handler extends a privilege to each requesting user as the handler receives requests to use one or more services.

Abstract: An apparatus and methods are disclosed for intelligently determining when to merge transactions to backup storage. In particular, in accordance with the illustrative embodiment, queued transactions may be merged based on a variety of criteria, including, but not limited to, one or more of the following: the number of queued transactions; the rate of growth of the number of queued transactions; the calendrical time; estimates of the time required to execute the individual transactions; a measure of importance of the individual transactions; the transaction types of the individual transactions; a measure of importance of one or more data updated by the individual transactions; a measure of availability of one or more resources; a current estimate of the time penalty associated with shadowing a page of memory; and the probability of rollback for the individual transactions, and for the merged transaction.

Abstract: The present invention is directed to mitigating peak traffic in a multimedia conference. In one aspect, one or more requests for starting a first type of conference over the network are received. Thereafter, a second type of conference is started based on predefined parameters, wherein the second type of conference consumes lower bandwidth than the first type of conference.

Abstract: System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor.

Abstract: System and method to provide location-based levels of data protection, the method including: receiving, by a receiver, login credentials of a user of a mobile device; authenticating, by use of a policy server, a credentials-based level of data access as configured by a policy; retrieving, by a geo-location module, a location of the mobile device; determining, by use of the policy server, a location-based level of data access as configured by the policy; and granting sensitive data access based upon a more restrictive limitation of the credentials-based level of data access and the location-based level of data access.

Abstract: An enhanced user experience during a telecommunications conference may be achieved by using components of devices associated with users as ephemeral adjuncts to a conferencing system. These components may be associated with equipment in a conference room or location such that other participants in the conference may not recognize the use of the device. The quality of a user's experience may thus be improved by using a device and associated components in close proximity to the user. Other participants in a conference may also perceive a benefit from improved intelligibility.

Abstract: System and method to obviate a conferencing hub, in one embodiment the method including: subscribing to a meet-me conference call that comprises a plurality of endpoints; monitoring for a triggering condition related to the meet-me conference call; and if the triggering condition is triggered then, for each endpoint of the conference call, redirecting a media stream produced by the endpoint from the conferencing hub to another endpoint. In another embodiment, the method includes: receiving a call from a first endpoint to join a new meet-me conference; waiting a predetermined waiting-time; if no other endpoints have joined the meet-me conference during the waiting-time, disconnecting the first endpoint from the meet-me conference in order to obviate the meet-me conference hub; receiving a call from a second endpoint to join the meet-me conference; calling back the first endpoint; and bridging together the first endpoint and the second endpoint to reassemble the meet-me conference.

Abstract: System and method to provide an immersive virtual world conference environment, the method including: establishing a live virtual world conference, by use of a virtual world server; recording, in a memory coupled to the virtual world server, events related to live participants in the live virtual world conference, wherein the live participants are communicatively coupled to the virtual world server; receiving a request from a first virtual user to experience the virtual world conference at a predetermined virtual time that is different than a present real time; retrieving from the memory events related to live participants that occurred no later than the predetermined virtual time; restoring a conference state based upon the retrieved events; and providing an interaction responsive to the conference state and the first virtual user, in order to produce the immersive virtual world conference state.

Abstract: Authentication of a user initiating a communication may be achieved using a visual indicator of the user. Initiation of a communication may result in the initiator of the communication collecting image data associated with the initiator's identity. Additionally, the initiator may be required to perform a task, wherein a response to the task may be transmitted with the image data to the receiver of the communication. The receipt of the image data may allow a receiver of the communication to reduce spam and verify that the initiator is who it purports to be.

Abstract: Authentication of a user initiating a communication may be achieved using a visual indicator of the user. Initiation of a communication may result in the initiator of the communication collecting image data associated with the initiator's identity. Additionally, the initiator may be required to perform a task, wherein a response to the task may be transmitted with the image data to the receiver of the communication. The receipt of the image data may allow a receiver of the communication to reduce spam and verify that the initiator is who it purports to be.

Abstract: A method is disclosed that enables access to the paired combination of a personal computer and cellular telephone, the access being provided through voice commands from a Bluetooth headset or other type of wireless headset. Through the headset, a user is able to invoke a speech-recognition engine during a call in progress that involves the cell phone with which the personal computer has been paired. The set of phrases that can be recognized by the engine, which is resident at the personal computer, are based on the current call-processing state of the call that is being handled by the paired cell phone. Some of the phrases correspond to commands to retrieve one or more entries from a database, such as one stored at the cell phone. One or more of the commands can be for controlling the cell phone or a softphone application that executes at the personal computer.