Abstract: A system that incorporates teachings of the present disclosure may include, for example, a device having a processor operable to receive an identifier from a wireless device of a user, to determine information of a femtocell, and to provide the femtocell information to the wireless device. The processor is also operable to determine location data of the femtocell and to identify according to the gateway identifier a subscriber account to verify availability of service for the femtocell. The femtocell is authenticated according to the location data and the femtocell identifier. Other embodiments are disclosed.

Abstract: A method and apparatus for enabling a wireless communication service provider to remotely provide wireless network service outage and/or degradation detection, isolation, and restoration relating to a base station are disclosed. For example, the method detects a wireless service problem, and isolates the wireless service problem to a base station of a plurality of base stations of the wireless communication network, wherein the wireless service problem comprises a wireless service degradation. The method then performs a recovery task remotely on the base station to address the wireless service degradation.

Abstract: A test controller can be operable to diagnose a video condition experienced at a customer premises. The test controller can include a port coupled to the customer premises. The test controller can also include a processor operable to activate a diagnosis sequence, send a set of questions to equipment at the customer premises, and isolate a cause of the video condition to a portion of the network, in response to receiving test a video access device can include a first port coupled to particular test equipment and a second port coupled to video access devices. The test controller can be part of a system that includes methods used to diagnose the video condition experienced at the customer premises.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a set top box having a controller to present bandwidth adjustments options for customer premises equipment comprising the set top box where the bandwidth adjustments options include a bandwidth limit for the customer premises equipment, receive a selection of the bandwidth adjustments options, and transmit the selection of the bandwidth adjustments options to a network device for adjusting the bandwidth limit for the customer premises equipment. Other embodiments are disclosed.

Abstract: A method includes receiving multiple alarm messages, each being associated with a failure associated with a service feature available within a telecommunication network. A failure rate for a type of failure having a common set of service feature failure characteristics is determined from the alarm messages received. When the failure rate exceeds a threshold, a maintenance ticket is generated automatically.

Abstract: Methods and apparatus to detect and restore flapping circuits in IP aggregation network environments are disclosed herein. An example method for use in maintaining a communication network includes retrieving information related to an operating state of a device associated with a network disturbance; determining whether the information related to the operating state of the device is indicative of a flapping condition; when the operating state information indicates that the flapping condition is present in the network, determining a cause of the flapping condition; when the cause of the flapping condition is a physical cause, selecting a first recovery procedure; and when the cause of the flapping condition is a logical cause, selecting a second recovery procedure different from the first recovery procedure.

Abstract: A method that has cellphones report to the cellular network signal strength and location information when the signal strength falls below a chosen threshold. Each cellphone maintains a log file of entries, each of which specifies a location and a signal strength (that is below the chosen threshold) and on a regular basis sends the information in the log file to the cellular network's provider. The provider uses the information sent by the cellphones to identify geographic regions where signal conditions are poor, and that enables the provider to upgrade its network.

Abstract: A method includes detecting, at a customer premises equipment (CPE) device, a problem associated with a network device. The network device is communicatively coupled to the CPE device via a local area network. For example, the CPE device may include a residential gateway (RG). The method includes determining, at the CPE device, whether the problem associated with the network device is locally correctable. When the CPE device determines that the problem is locally correctable, the method includes initiating a corrective action to resolve the problem. When the CPE device determines that the problem is not locally correctable, the method includes sending data associated with the problem from the CPE device to a network system via a wide area network.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a femtocell having a controller operable to establish communications with a gateway and transmit authentication information to the gateway. The gateway transmits the authentication information and a gateway identifier to a remote server to authenticate the femtocell. The controller is also operable to detect enablement of services responsive to the remote server identifying a subscriber account according to the gateway identifier, and the remote server authenticating the femtocell by comparing the authentication information to information retrieved from the subscriber account. Other embodiments are disclosed.

Abstract: A method and system of managing network alarms including associating an alarm type with a plurality of network alarms using information associated with the plurality of network alarms, the information comprising a quantity of the plurality of network alarms and a cause of the network alarms; and processing the plurality of network alarms based on the alarm type associated therewith.

Abstract: A method automatically detects and isolates total, partial, and latent total failures of one or more network segments by analyzing delay data collected by an internet protocol monitor during the set-up or termination of an internet protocol connection. The overall and/or intermediate delays of protocol messages exchanged during the set-up or termination of an internet protocol call connection are monitored and flagged based on threshold values. By analyzing the overall and/or intermediate delays, one or more potential problem segments can be isolated.

Abstract: A method includes issuing a retrieval instruction, such as a database query, to retrieve from a database system a datum associated with a network circuit established outside of the United States. Upon receiving the datum from the database system, it is determined, based on the datum retrieved, whether the network circuit is incurring a charge. It is further determined, based on the datum retrieved, an amount of revenue generated by the network circuit. When the amount of revenue generated by the network circuit is below a predetermined threshold, a termination instruction to terminate a service associated with the network circuit is issued.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a controller to automatically check lower level layer test results of an IPTV or iTV network, automatically retrieve inventory data from an inventory system, automatically retrieve a Layer 4 data from a live router by executing a show Class of Service (COS) interface command, automatically compare a COS value with a value from the inventory system to determine a mismatch, and automatically create an alert if the mismatch exists. Other embodiments are disclosed.

Abstract: A method, computer readable medium and apparatus for performing mapping management are disclosed. For example, the method monitors network performance measurements of long term evolution mobility elements, monitors a class type and a bandwidth type of long term evolution interfaces, determines if an impairment state is detected based upon the monitoring network performance measurements and the monitoring the class type and the bandwidth type, determines if the impairment state is due to a class of service and a quality of service mismatch and reconfigures the quality of service if the impairment state is due to the class of service and the quality of service mismatch.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing on-demand quality of service guarantees in a wireless network environment. The system determines an on-demand quality of service for a segment of a communication path between a user equipment communicating with a radio access network connected to a core network and an external network connected to the core network. The system then determines if the on-demand quality of service for the segment meets a quality of service requirement. If the on-demand quality of service for the segment does not meet the quality of service requirement, the system identifies an alternate communication path between the user equipment and the external network, wherein the alternate communication path differs from the communication path. The system can then setup the alternate communication path for traffic between the user equipment and the external network.

Abstract: A method includes establishing a first communication path from an access point to a service assurance platform via a first network. The access point is configured to provide a wireless local area network. The method includes establishing a second communication path from the access point to the service assurance platform via a mobile device coupled to a second network. The second communication path is distinct from the first communication path. The method includes initiating transmission of a message from the access point to the service assurance platform via the mobile device. The message is associated with an issue detected by a device coupled to the wireless local area network.

Abstract: A method and apparatus for collecting and processing line performance data transmitted over cables, e.g., Y-cables, is disclosed. The present invention applies a method based on specific performance measurements, specific measurement time intervals, and compare results from different measurement time intervals to produce a “signature” that indicates deteriorating performance of a particular Y-cable. Once a “signature” is detected, the method will proactively and automatically generate a trouble ticket to trigger the dispatch maintenance staffs to service the cable, e.g., to perform the replacement of the Y-cable in question, thus completing the predictive maintenance process. A trouble ticket is a record used to report and manage the resolution of network related problems.

Abstract: An automated security infrastructure is disclosed that includes security agents that are designed to analyze security issues. The security agents process events received from event-messages, and records data associated with a security issue in a ticket. Security and management personnel are kept informed based on notification subscription lists. Assigned security personnel's progress in resolving outstanding security issues is monitored until those issues are resolved.

Abstract: An arrangement compensates for the fact that multiple entities may generate distinct call data records for the same call. In the arrangement a consolidated call data records database receives multiple call data records and analyzes them to determine which, if any, are related to the same call. Where multiple call data records are discovered to be associated with the same call the consolidated database links those call data records.

Abstract: A test controller can be operable to diagnose a video condition experienced at a customer premises. The test controller can include a port coupled to the customer premises. The test controller can also include a processor operable to activate a diagnosis sequence, send a set of questions to equipment at the customer premises, and isolate a cause of the video condition to a portion of the network, in response to receiving test a video access device can include a first port coupled to particular test equipment and a second port coupled to video access devices. The test controller can be part of a system that includes methods used to diagnose the video condition experienced at the customer premises.