Abstract: A situational decision engine (SDE) operates within a mobile device or server to present a user with display content specifically optimized to the user's present situation. By acquiring characteristics about the user's present situation, the SDE is capable of analyzing the general state of the user and make decisions about presenting information with situational relevance. With the SDE, promoters and marketing firms may target user incentives and present the incentives based on a correlation of incentive features and the users context. After acquiring key characteristics of a user's context, the SDE analyzes and determines an optimal correlation to available incentives. By optimizing the matching of a promotion, an ad, or a survey to the user's situation, maximum benefit to both user and the promoter may be realized. By analyzing a user's context and presenting display content accordingly, the SDE is able to optimize the user's experience.

Abstract: Delegating resource management to customers in a technology outsourcing environment includes providing the customer with a secured user interface (e.g., HTML pages) for selecting one or more parameters (e.g., User Ids, application name and version, etc.) associated with a resource management task (e.g., password management). The parameters are used to automatically perform the task using a centralized identity management system and repository for storing and updating data, such as data associated with customers, User Ids, environments, applications and application versions. Such a system and method enables the delegation of resource management tasks across multiple environments hosting disparate hardware and software platforms, including multiple versions of applications.

Abstract: Apparatus, and associated methods, manage technology resources in hosted applications including: demand, service level agreements, assets both hardware and software, projects, labor, knowledge and provisioning. The apparatus includes an asset manager configured to couple to host servers and a network, to manage the host servers and software deployed thereon. In embodiments of the invention the asset manager: determines demand for new assets and allocates available assets to meet the demand; determines assets not in compliance with existing software licenses; determines which host servers have actual service level metrics which are not compliant with the target service level metrics; and determines availability of a patch or upgrade for selected software and instances of the selected software among the assets.

Abstract: Delegating resource management to customers in a technology outsourcing environment includes providing the customer with a secured user interface (e.g., HTML pages) for selecting one or more parameters (e.g., User Ids, application name and version, etc.) associated with a resource management task (e.g., password management). The parameters are used to automatically perform the task using a centralized identity management system and repository for storing and updating data, such as data associated with customers, User Ids, environments, applications and application versions. Such a system and method enables the delegation of resource management tasks across multiple environments hosting disparate hardware and software platforms, including multiple versions of applications.