Abstract: Internet content is coordinated with audio communications, such that two or more parties can view the same media content on the Internet while simultaneously communicating over a traditional telephony network or via voice over network. A user computer displays shared content that corresponds to a second computer's display, such that both parties view the same content on their browsers. Either of the parties is allowed to update the visual content of their browsers. Updates in the visual content are transmitted to the other parties so that all parties view the same, shared content. The shared content can include web pages, forms, applications, images, conferences, and files among other information.

Abstract: Internet content is coordinated with audio communications, such that two or more parties can view the same media content on the Internet while simultaneously communicating over a traditional telephony network or via voice over network. A user computer displays shared content that corresponds to a second computer's display, such that both parties view the same content on their browsers. Either of the parties is allowed to update the visual content of their browsers. Updates in the visual content are transmitted to the other parties so that all parties view the same, shared content. The shared content can include web pages, forms, applications, images, conferences, and files among other information.

Abstract: Internet content is coordinated with audio communications, such that two or more parties can view the same media content on the Internet while simultaneously communicating over a traditional telephony network or via voice over network. A user computer displays shared content that corresponds to a second computer's display, such that both parties view the same content on their browsers. Either of the parties is allowed to update the visual content of their browsers. Updates in the visual content are transmitted to the other parties so that all parties view the same, shared content. The shared content can include web pages, forms, applications, images, conferences, and files among other information.

Abstract: Internet content is coordinated with audio communications, such that two or more parties can view the same media content on the Internet while simultaneously communicating over a traditional telephony network or via voice over network. A user computer displays shared content that corresponds to a second computer's display, such that both parties view the same content on their browsers. Either of the parties is allowed to update the visual content of their browsers. Updates in the visual content are transmitted to the other parties so that all parties view the same, shared content. The shared content can include web pages, forms, applications, images, conferences, and files among other information.

Abstract: Methods and apparatus are described whereby Internet content is coordinated with audio communications, such that two or more parties can view the same media content on the Internet while also simultaneously communicating over a traditional telephony network or by using voice over network implementations. The visual interaction is achieved by having a user computer display shared content that corresponds to a second computer's display, such that both parties will be viewing a copy containing the same content on each of their browsers. The visual interaction further provides a method for allowing either of the parties to update the visual content of their browsers.

Abstract: A call center system allows a representative and a user to jointly browse World Wide Web content while simultaneously conducting a voice conversation over either a circuit switched or packet switched network. A user may initiate a joint browsing, or synchronous collaboration, session by accessing a web page associated with the call center. A call center server downloads a user applet to the user's computer. The user applet communicates state information about the user computer's browser display, or user view, to the server. The server stores this state information. The server then downloads a service applet to the browser of a selected call center representative. The service applet generates a service view including a representation of the user view and a script frame that controls the representation of the user view. The representative may, for example, alter the representation of the user view by selecting a hyperlink or entering information into an HTML form.