Patents by Inventor Pat Tendick

Pat Tendick has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Real-time detective
    Patent number: 8385532
    Abstract: Methods, devices, and systems are provided for monitoring and reporting various metrics associated with objects of interest. The present invention is adapted to monitor objects of interest, such as contact center agents, to determine whether a triggering event has occurred and, if so, report metrics associated with the object of interest in a dynamic, customized, and real-time fashion.
    Type: Grant
    Filed: May 12, 2008
    Date of Patent: February 26, 2013
    Assignee: Avaya Inc.
    Inventors: Marc Geist, Henry Paddock, Pat Tendick