Abstract: In the consumer care management system and method of the present invention, a system and method is provided for evaluating the needs of the visually impaired as well as providing a uniform service quality to the consumer through uniform assessments and analyses regardless of the extent of the consumer's impairment. Several series of standardized questions are asked which assess the needs of the consumer. To evaluate every consumer equally regardless of the locale of the consumer seeks assistance; the system is divided into several different uniform processes. The answers to the standardized questions during the processes determine the extent of help the consumer requires. The processes that the consumer will go through include registration and crisis identification, triage, payment, assessment, incremental record of activity, outcomes and quality assurance.

Abstract: A method of coating some or all of an underbody of a vehicle on a production line, comprising applying a polymeric coating powder to the underbody or the vehicle body part, sintering the powder to the underbody or the vehicle body part. The polymeric coating powder includes a mixture comprising a polyolefin having polar functionality, and one or more ethylene &agr;-olefln copolymers, the mixture having a melt flow index greater than 15 g/10 minutes (2.16 kg, 190° C.). The polymeric coating powder preferably has a melt flow index greater than 20 g/10 minutes. The ethylene &agr;-olefln copolymer should contain at least 50 mole % ethylene. The &agr;-olefin co-monomer may be chosen from propylene, butene, hexene or octene. The polymer having polar functionality may be a copolymer of ethylene with at least one polar monomer.