Patents by Inventor Patrick Blinkhorn

Patrick Blinkhorn has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR LINKING A SCREEN CAPTURE TO A USER SUPPORT SESSION
    Publication number: 20240394397
    Abstract: Systems and methods for linking a screen capture to a user support session are disclosed. The system may receive a screen capture initiation request from a user device. The system may capture a first data object indicative of a first graphical user interface associated with the user device. The system may provide, to the user device, the first graphical user interface for a predetermined period of time. The system may track, by the one or more processors, one or more inputs from the user device that indicate the presence of one or more articles of sensitive information within the graphical user interface. The system may mask the one or more articles of sensitive information within the graphical user interface, generate a second data object indicative of the graphical user interface having the masked articles of sensitive information, and store the second data object in a data repository.
    Type: Application
    Filed: August 2, 2024
    Publication date: November 28, 2024
    Inventors: Thomas H. Scott, Jude Pierre Anasta, Fayaz Khan, Patrick Blinkhorn, Mary Sweeney, Tejen Shrestha, Joseph Amburgey
  • Systems and methods for linking a screen capture to a user support session
    Patent number: 12067138
    Abstract: Systems and methods for linking a screen capture to a user support session are disclosed. The system may receive a screen capture initiation request from a user device. The system may capture a first data object indicative of a first graphical user interface associated with the user device. The system may provide, to the user device, the first graphical user interface for a predetermined period of time. The system may track, by the one or more processors, one or more inputs from the user device that indicate the presence of one or more articles of sensitive information within the graphical user interface. The system may mask the one or more articles of sensitive information within the graphical user interface, generate a second data object indicative of the graphical user interface having the masked articles of sensitive information, and store the second data object in a data repository.
    Type: Grant
    Filed: January 24, 2022
    Date of Patent: August 20, 2024
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Thomas H. Scott, Jude Pierre Anasta, Fayaz Khan, Patrick Blinkhorn, Mary Sweeney, Tejen Shrestha, Joseph Amburgey
  • SYSTEMS AND METHODS FOR LINKING A SCREEN CAPTURE TO A USER SUPPORT SESSION
    Publication number: 20230237180
    Abstract: Systems and methods for linking a screen capture to a user support session are disclosed. The system may receive a screen capture initiation request from a user device. The system may capture a first data object indicative of a first graphical user interface associated with the user device. The system may provide, to the user device, the first graphical user interface for a predetermined period of time. The system may track, by the one or more processors, one or more inputs from the user device that indicate the presence of one or more articles of sensitive information within the graphical user interface. The system may mask the one or more articles of sensitive information within the graphical user interface, generate a second data object indicative of the graphical user interface having the masked articles of sensitive information, and store the second data object in a data repository.
    Type: Application
    Filed: January 24, 2022
    Publication date: July 27, 2023
    Inventors: Thomas H. Scott, Jude Pierre Anasta, Fayaz Khan, Patrick Blinkhorn, Mary Sweeney, Tejen Shrestha, Joseph Amburgey