Patents by Inventor Patrick Cizek

Patrick Cizek has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR INTELLIGENT CALLER TO AGENT ASSIGNMENT
    Publication number: 20260095525
    Abstract: Systems and methods for intelligent caller to agent assignment receive requests to establish a voice call session for a plurality of callers, identify demographic information, score a caller-agent combination to generate a plurality of scores, determine the caller-agent combination with a highest score of the plurality of scores, and assign a first agent of the caller-agent combination with the highest score to the voice call session for a caller, and when a first agent is concurrently assigned to another voice call session for another caller, execute one or more iterations until (i) the first agent is assigned to one of the voice call session for the caller and the another voice call session for the another caller and (ii) a second agent of another caller-agent combination is assigned to the other of the voice call session for the caller and the another voice call session for the another caller.
    Type: Application
    Filed: July 2, 2025
    Publication date: April 2, 2026
    Applicant: Allstate Insurance Company
    Inventors: Gregory Kelleher, Vinod Shurpali, Stacey Smith, Julie-Ann Macklem, Erik Fretland, Patrick Cizek, Meg Kaestner, Allison Gonzales, Andrew Tiano
  • Systems and methods for intelligent caller to agent assignment
    Patent number: 12375607
    Abstract: Systems and methods for intelligent caller to agent assignment receive requests to establish a voice call session for a plurality of callers, identify demographic information, score a caller-agent combination to generate a plurality of scores, determine the caller-agent combination with a highest score of the plurality of scores, and assign a first agent of the caller-agent combination with the highest score to the voice call session for a caller, and when a first agent is concurrently assigned to another voice call session for another caller, execute one or more iterations until (i) the first agent is assigned to one of the voice call session for the caller and the another voice call session for the another caller and (ii) a second agent of another caller-agent combination is assigned to the other of the voice call session for the caller and the another voice call session for the another caller.
    Type: Grant
    Filed: June 23, 2023
    Date of Patent: July 29, 2025
    Assignee: Allstate Insurance Company
    Inventors: Gregory Kelleher, Vinod Shurpali, Stacey Smith, Julie-Ann Macklem, Erik Fretland, Patrick Cizek, Meg Kaestner, Allison Gonzales, Andrew Tiano
  • SYSTEMS AND METHODS FOR INTELLIGENT CALLER TO AGENT ASSIGNMENT
    Publication number: 20240430362
    Abstract: Systems and methods for intelligent caller to agent assignment receive requests to establish a voice call session for a plurality of callers, identify demographic information, score a caller-agent combination to generate a plurality of scores, determine the caller-agent combination with a highest score of the plurality of scores, and assign a first agent of the caller-agent combination with the highest score to the voice call session for a caller, and when a first agent is concurrently assigned to another voice call session for another caller, execute one or more iterations until (i) the first agent is assigned to one of the voice call session for the caller and the another voice call session for the another caller and (ii) a second agent of another caller-agent combination is assigned to the other of the voice call session for the caller and the another voice call session for the another caller.
    Type: Application
    Filed: June 23, 2023
    Publication date: December 26, 2024
    Inventors: Gregory Kelleher, Vinod Shurpali, Stacey Smith, Julie-Ann Macklem, Erik Fretland, Patrick Cizek, Meg Kaestner, Allison Gonzales, Andrew Tiano