Abstract: A method and apparatus for active learning based call categorization include a method for categorizing a call automatically. The method includes generating a plurality of first scores corresponding to a plurality of first parameter candidates and a plurality of second scores corresponding to a plurality of second parameter candidates, based on at least one of a transcript of a call between a customer and an agent, or a CRM data associated with the call. The method further includes determining at least one first parameter from the plurality of first parameter candidates based on the plurality of first scores, and determining at least one second parameter from the plurality of second parameter candidates based on the plurality of second scores.

Abstract: A method and apparatus for redacting sensitive information from audio is provided. The method comprises identifying, using a plurality of Classifiers, each corresponding to a plurality of sensitive items, a sensitive item (SI) token from a plurality of tokens comprised in a transcribed text of an audio. The SI token corresponds to one of the plurality of sensitive items, each of the plurality of tokens is a transcription of a spoken word in the audio, and each of the plurality of tokens is associated with a corresponding timestamp indicating a chronologic position of the spoken word in the audio. A redaction timespan is determined for the SI token from a first timestamp for the SI token and a second timestamp for a non-SI token immediately after the SI token, and the audio for the redaction timespan is redacted.

Abstract: Methods, systems, devices, and media for creating a plan through multimodal search inputs are provided. A first search request comprises a first input received via a first input mode and a second input received via a different second input mode. The second input identifies a geographic area. First search results are displayed based on the first search request and corresponding to the geographic area. Each of the first search results is associated with a geographic location. A selection of one of the first search results is received and added to a plan. A second search request is received after the selection, and second search results are displayed in response to the second search request. The second search results are based on the second search request and correspond to the geographic location of the selected one of the first search results.

Abstract: A system, method and computer-readable storage devices are disclosed for multi-modal interactions with a system via a long-touch gesture on a touch-sensitive display. A system operating per this disclosure can receive a multi-modal input comprising speech and a touch on a display, wherein the speech comprises a pronoun. When the touch on the display has a duration longer than a threshold duration, the system can identify an object within a threshold distance of the touch, associate the object with the pronoun in the speech, to yield an association, and perform an action based on the speech and the association.

Abstract: The invention provides for a system, method, and computer readable medium storing instructions related to controlling a presentation in a multimodal system. The method embodiment of the invention is a method for the retrieval of information on the basis of its content for real-time incorporation into an electronic presentation. The method comprises receiving from a presenter a content-based request for at least one segment of a first plurality of segments within a media presentation and while displaying the media presentation to an audience, displaying to the presenter a second plurality of segments in response to the content-based request. The computing device practicing the method receives a selection from the presenter of a segment from the second plurality of segments and displays to the audience the selected segment.

Abstract: A system, method and computer-readable storage devices are disclosed for multi-modal interactions with a system via a long-touch gesture on a touch-sensitive display. A system operating per this disclosure can receive a multi-modal input comprising speech and a touch on a display, wherein the speech comprises a pronoun. When the touch on the display has a duration longer than a threshold duration, the system can identify an object within a threshold distance of the touch, associate the object with the pronoun in the speech, to yield an association, and perform an action based on the speech and the association.

Abstract: A system, method and computer-readable storage devices are disclosed for multi-modal interactions with a system via a long-touch gesture on a touch-sensitive display. A system operating per this disclosure can receive a multi-modal input comprising speech and a touch on a display, wherein the speech comprises a pronoun. When the touch on the display has a duration longer than a threshold duration, the system can identify an object within a threshold distance of the touch, associate the object with the pronoun in the speech, to yield an association, and perform an action based on the speech and the association.

Abstract: The invention provides for a system, method, and computer readable medium storing instructions related to controlling a presentation in a multimodal system. The method embodiment of the invention is a method for the retrieval of information on the basis of its content for incorporation into an electronic presentation. The method comprises receiving from a user a content-based request for at least one segment from a first plurality of segments within a media presentation preprocessed to enable natural language content searchability; in response to the request, presenting a subset of the first plurality of segments to the user; receiving a selection indication from the user associated with at least one segment of the subset of the first plurality of segments and adding the selected at least one segment to a deck for use in a presentation.

Abstract: Methods, systems, devices, and media for creating a plan through multimodal search inputs are provided. A first search request comprises a first input received via a first input mode and a second input received via a different second input mode. The second input identifies a geographic area. First search results are displayed based on the first search request and corresponding to the geographic area. Each of the first search results is associated with a geographic location. A selection of one of the first search results is received and added to a plan. A second search request is received after the selection, and second search results are displayed in response to the second search request. The second search results are based on the second search request and correspond to the geographic location of the selected one of the first search results.

Abstract: The invention provides for a system, method, and computer readable medium storing instructions related to controlling a presentation in a multimodal system. The method embodiment of the invention is a method for the retrieval of information on the basis of its content for incorporation into an electronic presentation. The method comprises receiving from a user a content-based request for at least one segment from a first plurality of segments within a media presentation preprocessed to enable natural language content searchability; in response to the request, presenting a subset of the first plurality of segments to the user; receiving a selection indication from the user associated with at least one segment of the subset of the first plurality of segments and adding the selected at least one segment to a deck for use in a presentation.

Abstract: Methods, systems, devices, and media for creating a plan through multimodal search inputs are provided. A multimodal virtual assistant receives a first search request which comprises a geographic area. First search results are displayed in response to the first search request being received. The first search results are based on the first search request and correspond to the geographic area. Each of the first search results is associated with a geographic location. The multimodal virtual assistant receives a selection of one of the first search results, and adds the selected one of the first search results to a plan. A second search request is received after the selection, and second search results are displayed in response to the second search request being received. The second search results are based on the second search request and correspond to the geographic location of the selected one of the first search results.

Abstract: There is provided for a system, method, and computer readable medium storing instructions related to controlling a presentation in a multimodal system. A method for the retrieval of information on the basis of its content for real-time incorporation into an electronic presentation is discussed. One method includes controlling a media presentation using a multimodal interface. The method involves receiving from a presenter a content-based request associated with a plurality of segments within a media presentation preprocessed for context-based searching; displaying the media presentation and displaying to the presenter results in response to the content-based request; receiving a selection from the presenter of at least one result; and displaying the selected result to an audience.

Abstract: There is provided for a system, method, and computer readable medium storing instructions related to controlling a presentation in a multimodal system. A method for the retrieval of information on the basis of its content for real-time incorporation into an electronic presentation is discussed. One method includes controlling a media presentation using a multimodal interface. The method involves receiving from a presenter a content-based request associated with a plurality of segments within a media presentation preprocessed for context-based searching; displaying the media presentation and displaying to the presenter results in response to the content-based request; receiving a selection from the presenter of at least one result; and displaying the selected result to an audience.

Abstract: Methods, systems, devices, and media for creating a plan through multimodal search inputs are provided. A multimodal virtual assistant receives a first search request which comprises a geographic area. First search results are displayed in response to the first search request being received. The first search results are based on the first search request and correspond to the geographic area. Each of the first search results is associated with a geographic location. The multimodal virtual assistant receives a selection of one of the first search results, and adds the selected one of the first search results to a plan. A second search request is received after the selection, and second search results are displayed in response to the second search request being received. The second search results are based on the second search request and correspond to the geographic location of the selected one of the first search results.

Abstract: A system, method and computer-readable storage devices are disclosed for multi-modal interactions with a system via a long-touch gesture on a touch-sensitive display. A system operating per this disclosure can receive a multi-modal input comprising speech and a touch on a display, wherein the speech comprises a pronoun. When the touch on the display has a duration longer than a threshold duration, the system can identify an object within a threshold distance of the touch, associate the object with the pronoun in the speech, to yield an association, and perform an action based on the speech and the association.

Abstract: There is provided for a system, method, and computer readable medium storing instructions related to controlling a presentation in a multimodal system. A method for the retrieval of information on the basis of its content for real-time incorporation into an electronic presentation is discussed. One method includes controlling a media presentation using a multimodal interface. The method involves receiving from a presenter a content-based request associated with a plurality of segments within a media presentation preprocessed for context-based searching; displaying the media presentation and displaying to the presenter results in response to the content-based request; receiving a selection from the presenter of at least one result; and displaying the selected result to an audience.

Abstract: There is provided for a system, method, and computer readable medium storing instructions related to controlling a presentation in a multimodal system. A method for the retrieval of information on the basis of its content for real-time incorporation into an electronic presentation is discussed. One method includes controlling a media presentation using a multimodal interface. The method involves receiving from a presenter a content-based request associated with a plurality of segments within a media presentation preprocessed for context-based searching; displaying the media presentation and displaying to the presenter results in response to the content-based request; receiving a selection from the presenter of at least one result; and displaying the selected result to an audience.

Abstract: The invention provides for a system, method, and computer readable medium storing instructions related to controlling a presentation in a multimodal system. The method embodiment of the invention is a method for the retrieval of information on the basis of its content for incorporation into an electronic presentation. The method comprises receiving from a user a content-based request for at least one segment from a first plurality of segments within a media presentation preprocessed to enable natural language content searchability; in response to the request, presenting a subset of the first plurality of segments to the user; receiving a selection indication from the user associated with at least one segment of the subset of the first plurality of segments and adding the selected at least one segment to a deck for use in a presentation.

Abstract: Consumer-generated product reviews are a mainstay of electronic commerce and a key factor in the consumer decision process. A shopper's typical online purchase decision can involve tedious reading of multiple reviews written by previous purchasers in order to find and compare products for purchase. Disclosed herein is an automated system, and associated methods, that identifies the product attributes discussed in consumer reviews and summarizes consumer sentiment for each attribute for each product thus, offering immense value to consumers and retailers alike.

Abstract: The invention provides for a system, method, and computer readable medium storing instructions related to controlling a presentation in a multimodal system. The method embodiment of the invention is a method for the retrieval of information on the basis of its content for real-time incorporation into an electronic presentation. The method comprises receiving from a presenter a content-based request for at least one segment of a first plurality of segments within a media presentation and while displaying the media presentation to an audience, displaying to the presenter a second plurality of segments in response to the content-based request. The computing device practicing the method receives a selection from the presenter of a segment from the second plurality of segments and displays to the audience the selected segment.