Patents by Inventor Patrick Freshwater

Patrick Freshwater has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Social quality review
    Patent number: 12120085
    Abstract: Systems and methods provide quality analysis related to member service representatives and interactions communicating with users over social media networks. The systems and methods can generate an interaction quality score between a member services representative and a user of a social media network by aggregating a tone score and an execution score based on the interaction data.
    Type: Grant
    Filed: April 6, 2021
    Date of Patent: October 15, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: William Gerth, Patrick Freshwater
  • Social quality review
    Patent number: 10992631
    Abstract: Systems and methods provide quality analysis related to member service representatives and interactions communicating with users over social media networks.
    Type: Grant
    Filed: August 13, 2018
    Date of Patent: April 27, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventors: William Gerth, Patrick Freshwater