Patents by Inventor Patrick H. Tendick

Patrick H. Tendick has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Timeline visualization for call center processes
    Patent number: 7636433
    Abstract: A reporting system is utilized to generate timeline visualization information characterizing a process in a call center. The reporting system comprises a report server, a graphical server, and a database. The report server receives a request for a report, relating to one or more specified aspects of the call center process, from a user terminal, and generates a query to the database. The report server utilizes information retrieved from the database responsive to the query to generate a report for delivery to the user terminal. The report comprises at least one timeline having a plurality of image identifiers associated therewith. The graphical server supplies image files corresponding to respective ones of the image identifiers to the user terminal to thereby permit generation of a visualization of the timeline at the user terminal.
    Type: Grant
    Filed: December 2, 2005
    Date of Patent: December 22, 2009
    Assignee: Avaya Inc.
    Inventors: Nilay Noyan, Henry R. Paddock, Patrick H. Tendick