Patents by Inventor Patrick Hession

Patrick Hession has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Directly contactable call center agents
    Publication number: 20050129211
    Abstract: Contact centers typically have an entry process to receive incoming contacts and distribute those appropriately amongst agents associated with the contact center. This entry process is often complex and time consuming. This invention allows users of the contact centre to reach a particular agent without undergoing the entry process. This is achieved without compromising security or giving away details about the agents.
    Type: Application
    Filed: December 10, 2003
    Publication date: June 16, 2005
    Inventors: Kevin Gallagher, Shane McCarron, Thomas O'Rourke, Patrick Hession