Patents by Inventor Patrick J. O'Sullivan

Patrick J. O'Sullivan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CODEC SELECTION AND USAGE FOR IMPROVED VOIP CALL QUALITY
    Publication number: 20180343344
    Abstract: A method of implementing calls includes identifying a call scheduled for a time in the future from an electronic calendar associated with a user and prior to the call, ordering a plurality of codecs used by an Internet Protocol (IP) phone of the user for the scheduled call. The method further includes, during the call and using a processor, calculating a mean opinion score for the call and storing the mean opinion score as part of call data for the call within a data storage device comprising historical call data.
    Type: Application
    Filed: August 6, 2018
    Publication date: November 29, 2018
    Inventors: Jonathan Dunne, Paul B. French, James P. Galvin, JR., Mohamed Adel Mahmoud, Patrick J. O'Sullivan
  • LOCATION-ORIENTED SERVICES
    Publication number: 20180343549
    Abstract: A location of a first mobile device associated with a first user is determined, and a location of a second mobile device associated with a second user is determined. A relationship between the first user and the second user is determined, and a proximity of the first mobile device relative to the second mobile device is determined. A location-oriented data service is provided to at least one of the first mobile device and the second mobile device.
    Type: Application
    Filed: August 7, 2018
    Publication date: November 29, 2018
    Inventors: Edith H. Stern, Patrick J. O'Sullivan, Robert C. Weir, Barry E. Willner
  • Social customer relationship management opportunity templating
    Patent number: 10140667
    Abstract: The method includes receiving a target customer relationship management (CRM) opportunity from a social customer relationship management application. The method also includes extracting one or more structural elements from the target CRM opportunity. The method also includes extracting one or more structural attributes of each structural element responsive to extracting the one or more structural elements. The method also includes storing the one or more structural elements and the one or more structural attributes associated with each structural element in a template database. The method also includes creating a template from the one or more structural elements and the structural attributes in the template database.
    Type: Grant
    Filed: May 16, 2014
    Date of Patent: November 27, 2018
    Assignee: International Business Machines Corporation
    Inventors: Jorge A. Arroyo, Stephen P. Kruger, Patrick J. O'Sullivan, Luciano M. P. da Silva
  • Integrating metadata from applications used for social networking into a customer relationship management (CRM) system
    Patent number: 10127559
    Abstract: Integrating metadata from applications used for social networking into a customer relationship management (CRM) system includes obtaining, from applications used for social networking, metadata associated with users of the applications, analyzing the metadata from the applications to infer opportunities, relationships for mapping clients, structures, and subject matter experts, and integrating the opportunities, the relationships for mapping the clients, the structures, and the subject matter experts into a CRM system to populate the CRM system.
    Type: Grant
    Filed: January 13, 2017
    Date of Patent: November 13, 2018
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Jorge A. Arroyo, Stephen P. Kruger, Luciano Silva, Patrick J. O'Sullivan
  • Synchronizing data-sets
    Patent number: 10120896
    Abstract: Different data-sets for functionality to be synchronized across users can be identified by many variable including social networks the user is participating in, by identified interests of the user, by the physical location of the device being synchronized, by one or more applications being used on the device, by the season, by a social event being attended by a user, and by a wireless network being accessed at that time.
    Type: Grant
    Filed: February 18, 2014
    Date of Patent: November 6, 2018
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Judith H Bank, Liam Harpur, Ruthie D Lyle, Patrick J O'Sullivan, Lin Sun
  • ADAPTIVE MULTI-CONTROL UNIT LOAD BALANCING IN A VOICE-OVER-IP SYSTEM
    Publication number: 20180316742
    Abstract: A Voice-over-IP (VOIP) system includes a plurality of multi control units (MCUs), in which a first MCU hosts a VOIP session. A method for recommending an MCU to host the VOIP session includes receiving MCU status associated with performance of each of the first MCU and a second MCU included in the VOIP system. The method further includes determining, based on the first and the second MCU status, that hosting the VOIP session on the second MCU can improve a VOIP system metric. According to the method, a recommendation is communicated to transfer hosting the VOIP session to the second MCU.
    Type: Application
    Filed: July 6, 2018
    Publication date: November 1, 2018
    Inventors: Diaa Eldin Ali Mohamed Mahmoud Ali, Hitham Ahmed Assem Aly Salama, Christian B. Kau, Patrick J. O'Sullivan
  • Integrating metadata from applications used for social networking into a customer relationship management (CRM) system
    Patent number: 10115168
    Abstract: Integrating metadata from applications used for social networking into a customer relationship management (CRM) system includes obtaining, from applications used for social networking, metadata associated with users of the applications, analyzing the metadata from the applications to infer opportunities, relationships for mapping clients, structures, and subject matter experts, and integrating the opportunities, the relationships for mapping the clients, the structures, and the subject matter experts into a CRM system to populate the CRM system.
    Type: Grant
    Filed: March 5, 2015
    Date of Patent: October 30, 2018
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Jorge A. Arroyo, Stephen P. Kruger, Luciano Silva, Patrick J. O'Sullivan
  • Identifying contacts
    Patent number: 10108930
    Abstract: The present disclosure may include receiving a query from a computing device at a server having a database, the query identifying a desired attribute. The present disclosure may also include searching the database to identify contact information for at least one individual having the attribute corresponding to the query. The attribute may include at least one of skills, expertise, product, organization, geography and language The contact information may be transmitted to the computing device via an electronic message identifying the contact information.
    Type: Grant
    Filed: September 18, 2017
    Date of Patent: October 23, 2018
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Fred Raguillat, Colm Farrell, Liam Harpur, Patrick J. O'Sullivan, Hema Srikanth
  • Social delivery of IPTV streams
    Patent number: 10104442
    Abstract: Delivery of internet protocol television (IPTV) content, in one aspect, may comprise monitoring social media streams. Trends may be identified from the social media streams, the trends describing interests in IPTV content by location, time and subscriber types. Information may be received associated with a schedule for delivering the IPTV content. The trends may be compared with the received information to predict an expected demand of the IPTV content at the time at different locations and by different subscriber types. Resources may be reallocated to meet the expected demand in delivering the IPTV content to the different subscriber types at the different locations and the time.
    Type: Grant
    Filed: February 20, 2018
    Date of Patent: October 16, 2018
    Assignee: International Business Machines Corporation
    Inventors: Himanshu Dadheech, Jonathan Dunne, Paul B. French, James P. Galvin, Jr., Patrick J. O'Sullivan
  • PEER-TO-PEER SHARING OF NETWORK RESOURCES
    Publication number: 20180295613
    Abstract: A role of sharing broker can be activated on a first mobile device, the role of sharing broker brokering sharing of network resources of at least a first network among a plurality of other mobile devices. Data usage by the first mobile device on at least the first network can be monitored. Responsive to the data usage by the first mobile device on at least the first network exceeding a threshold value, an amount of data usage on at least the first network being shared by the first mobile device among the plurality of other mobile devices can be adjusted.
    Type: Application
    Filed: June 15, 2018
    Publication date: October 11, 2018
    Inventors: Jonathan Dunne, Paul B. French, James P. Galvin, JR., Yi Han, Patrick J. O'Sullivan
  • INTEGRATING METADATA FROM APPLICATIONS USED FOR SOCIAL NETWORKING INTO A CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM
    Publication number: 20180293588
    Abstract: Integrating metadata from applications used for social networking into a customer relationship management (CRM) system includes obtaining, from applications used for social networking, metadata associated with users of the applications, analyzing the metadata from the applications to infer opportunities, relationships for mapping clients, structures, and subject matter experts, and integrating the opportunities, the relationships for mapping the clients, the structures, and the subject matter experts into a CRM system to populate the CRM system.
    Type: Application
    Filed: June 11, 2018
    Publication date: October 11, 2018
    Inventors: Jorge A. Arroyo, Stephen P. Kruger, Luciano Silva, Patrick J. O'Sullivan
  • Presentation of content in a window of time
    Patent number: 10095664
    Abstract: A method, for presenting a content item from a plurality of content items for a window of time, includes receiving the window of time and a user profile. The method also includes identifying a content preference and a presentation preference within the user profile. The method also includes selecting the plurality of content items based on the content preference. The method also includes prioritizing the plurality of content items, based on the presentation preference, that results in a plurality of prioritized content items. The method also includes determining a presentation option, for the plurality of prioritized content items, having a presented content item. The method also includes presenting the presented content item corresponding to the presentation option.
    Type: Grant
    Filed: June 20, 2014
    Date of Patent: October 9, 2018
    Assignee: International Business Machines Corporation
    Inventors: Judith H. Bank, Liam Harpur, Ruthie D. Lyle, Patrick J. O'Sullivan, Lin Sun
  • Increased network resources in exchange for sharing of device resources
    Patent number: 10091131
    Abstract: An indicator can be received from a client device. The indicator can indicate an agreement by a user of the client device to share device resources of the client device with an entity distinct from the client device and distinct from the user of the client device. Responsive to receiving from the client device the indicator indicating the agreement of the user of the of the client device to share the device resources of the client device with the entity, at least one network resource provided to the client device can be increased.
    Type: Grant
    Filed: July 10, 2014
    Date of Patent: October 2, 2018
    Assignees: INTERNATIONAL BUSINESS MACHINES CORPORATION, NATIONAL UNIVERSITY OF IRELAND MAYNOOTH
    Inventors: Jonathan Dunne, Paul B. French, James P. Galvin, Jr., David W. Malone, Patrick J. O'Sullivan
  • Increased network resources in exchange for sharing of device resources
    Patent number: 10079775
    Abstract: An indicator can be received from a client device. The indicator can indicate an agreement by a user of the client device to share device resources of the client device with an entity distinct from the client device and distinct from the user of the client device. Responsive to receiving from the client device the indicator indicating the agreement of the user of the of the client device to share the device resources of the client device with the entity, at least one network resource provided to the client device can be increased.
    Type: Grant
    Filed: February 19, 2015
    Date of Patent: September 18, 2018
    Assignees: INTERNATIONAL BUSINESS MACHINES CORPORATION, NATIONAL UNIVERSITY OF IRELAND MAYNOOTH
    Inventors: Jonathan Dunne, Paul B. French, James P. Galvin, Jr., David W. Malone, Patrick J. O'Sullivan
  • DETECTING DATA ANOMALIES
    Publication number: 20180247220
    Abstract: Embodiments for detecting data anomalies by a processor. A machine learning model may be trained according to collected scores and anomaly labels of a plurality of anomaly detection operations applied to one or more data sets such that the collected scores and labels identify a degree of accuracy of estimating anomalies for each of the plurality of anomaly detection operations. An anomaly may be detected in an unstructured data set by applying the trained machine learning model on an unstructured data set.
    Type: Application
    Filed: February 28, 2017
    Publication date: August 30, 2018
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Hitham A. ASSEM ALY SALAMA, Teodora S. BUDA, Patrick J. O'SULLIVAN, Lei XU
  • Location-oriented services
    Patent number: 10051445
    Abstract: A location of a first mobile device associated with a first user is determined, and a location of a second mobile device associated with a second user is determined. A relationship between the first user and the second user is determined, and a proximity of the first mobile device relative to the second mobile device is determined. A location-oriented data service is provided to at least one of the first mobile device and the second mobile device.
    Type: Grant
    Filed: October 24, 2016
    Date of Patent: August 14, 2018
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Edith H. Stern, Patrick J. O'Sullivan, Robert C. Weir, Barry E. Willner
  • Codec selection and usage for improved VoIP call quality
    Patent number: 10044876
    Abstract: A method of implementing calls includes identifying a call scheduled for a time in the future from an electronic calendar associated with a user and prior to the call, ordering a plurality of codecs used by an Internet Protocol (IP) phone of the user for the scheduled call. The method further includes, during the call and using a processor, calculating a mean opinion score for the call and storing the mean opinion score as part of call data for the call within a data storage device comprising historical call data.
    Type: Grant
    Filed: January 24, 2017
    Date of Patent: August 7, 2018
    Assignees: INTERNATIONAL BUSINESS MACHINES CORPORATION, WATERFORD INSTITUTE OF TECHNOLOGY
    Inventors: Jonathan Dunne, Paul B. French, James P. Galvin, Jr., Mohamed Adel Mahmoud, Patrick J. O'Sullivan
  • Predicting performance by analytically solving a queueing network model
    Patent number: 10044786
    Abstract: An approach is provided for predicting system performance. The approach operates by identifying a Queuing Network Model (QNM) corresponding to an information technology (IT) environment that includes a number of servers that perform a plurality of parallel services. The QNM is transformed to a linear model by serializing the parallel services as sequential services. Hardware based service demands are retrieved from the system. Software-based service demands are inferred from the hardware-based service demands. Predicted performance results of the IT environment are calculated based on the hardware-based service demands, the software-based service demands inferred from the hardware-based service demands, and the system transaction rate of the system.
    Type: Grant
    Filed: November 16, 2014
    Date of Patent: August 7, 2018
    Assignee: International Business Machines Corporation
    Inventors: Jonathan Dunne, James P. Galvin, Jr., Shadi Ghaith, Patrick J. O'Sullivan, Hitham Ahmed Assem Aly Salama
  • Codec selection and usage for improved VoIP call quality
    Patent number: 10044875
    Abstract: A method of implementing calls includes identifying a call scheduled for a time in the future from an electronic calendar associated with a user and prior to the call, ordering a plurality of codecs used by an Internet Protocol (IP) phone of the user for the scheduled call. The method further includes, during the call and using a processor, calculating a mean opinion score for the call and storing the mean opinion score as part of call data for the call within a data storage device comprising historical call data.
    Type: Grant
    Filed: January 24, 2017
    Date of Patent: August 7, 2018
    Assignees: INTERNATIONAL BUSINESS MACHINES CORPORATION, WATERFORD INSTITUTE OF TECHNOLOGY
    Inventors: Jonathan Dunne, Paul B. French, James P. Galvin, Jr., Mohamed Adel Mahmoud, Patrick J. O'Sullivan
  • Adaptive multi-control unit load balancing in a Voice-over-IP system
    Patent number: 10044516
    Abstract: A Voice-over-IP (VOIP) system includes a plurality of multi-control units (MCUs). A first MCU in the VOIP system hosts a first VOIP session that joins a plurality of conference devices. Based on an impact metric being acceptable, and an alternate MCU accepting to host the VOIP session, the system joins the plurality of conference devices to a replacement VOIP session hosted on the alternate MCU.
    Type: Grant
    Filed: July 15, 2016
    Date of Patent: August 7, 2018
    Assignee: International Business Machines Corporation
    Inventors: Diaa Eldin Ali Mohamed Mahmoud Ali, Hitham Ahmed Assem Aly Salama, Christian B. Kau, Patrick J. O'Sullivan