Patents by Inventor Patrick Mackey

Patrick Mackey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for social message classification based on influence
    Patent number: 10142477
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Grant
    Filed: November 14, 2016
    Date of Patent: November 27, 2018
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick Mackey, Arne Stoertenbecker
  • SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
    Publication number: 20170126891
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Application
    Filed: November 14, 2016
    Publication date: May 4, 2017
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick MacKey, Arne Stoertenbecker
  • System and method for social message classification based on influence
    Patent number: 9497289
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Grant
    Filed: December 7, 2012
    Date of Patent: November 15, 2016
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick Mackey
  • SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
    Publication number: 20140164502
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Application
    Filed: December 7, 2012
    Publication date: June 12, 2014
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick Mackey
  • Methods of visualizing graphs
    Publication number: 20060235825
    Abstract: Methods for visualizing a graph by automatically drawing elements of the graph as labels are disclosed. In one embodiment, the method comprises receiving node information and edge information from an input device and/or communication interface, constructing a graph layout based at least in part on that information, wherein the edges are automatically drawn as labels, and displaying the graph on a display device according to the graph layout. In some embodiments, the nodes are automatically drawn as labels instead of, or in addition to, the label-edges.
    Type: Application
    Filed: March 15, 2006
    Publication date: October 19, 2006
    Applicant: Battelle Memorial Institute
    Inventors: Pak Wong, Patrick Mackey, Kenneth Perrine, Harlan Foote, James Thomas