Abstract: A process for accessing information via a communications network, such as the world wide web, includes the steps of generating a combined request for access and a query. The request includes a domain name and a query for information or a solution associated with a web-site corresponding to the domain name. The request is routed to a server via the communications network using the domain name. The query is then analyzed and used to match an exact information or solution result found in association with the web-site. If found, the exact result is displayed. Alternatively, if an exact result is not found, an alternative query is determined at the server and a non-exact match search is conducted within the web-site for one or more results anticipated to approximate the exact result. The one or more non-exact results are then displayed for the user.