Abstract: Disclosed embodiments include methods and systems for creating and utilizing derived medical records. In accordance with one or more embodiments, a derived medical record system may utilize one or more derived medical records to improve insight into patient health, identify future risk factors, and improve claim processing efficiency. In some examples, the derived medical record system may further provide derived medical records based on healthcare data stored in structured and unstructured data sources.

Abstract: An improved customer feedback method and system are provided. A customer feedback survey process is conducted whereby a customer-sampling group is identified. A set of survey questions is constructed relative to the selected sampling group. Contact information for customers or consumers comprising the sampling group is obtained. Customers or consumers comprising the sampling group are contacted. Collected feedback information is stored in a feedback information database. Reports summarizing the colleted feedback information may be forwarded to supervisory personnel or may be posted to an Internet-based website. An employee performance scorecard is prepared. Performance scores, feedback comments and coaching comments tailored for particular performance may be provided on the scorecard for each category of performance.