Abstract: A Web/Internet-based performance reporting and trouble shooting tool that enables customers to understand the performance of their broadband telecommunications data networks via a graphical user interface. The tool is an object-oriented client server application that provides customers Web/Internet access to real-time SNMP alarms, real-time events, and near real-time performance statistics and configuration reports pertaining to their virtual transport networks including ATM, Frame-Relay and other broadband networks. Messaging is employed to enable specific report option presentation, ad-hoc report customization and report execution options. A Web/Internet-based reporting system infrastructure is provided that enables the secure initiation, acquisition, and presentation of customer reports to via a Web browser.

Abstract: A Web-based fault and alarm management tool that enables customers to monitor and analyze the performance of their voice and data network via a graphical user interface is provided. The tool provides customers an Internet/Intranet access to near real-time alarms, events, and performance statistics and configuration reports corresponding to their switched network, including voice network, broadband, dedicated point-to-point circuits, and signaling services, for enabling customers to make informed network management decisions. A Web-based fault and alarm management infrastructure which enables the secure initiation, acquisition, and presentation of customer reports relating to network management via a Web browser on any computer is also provided.