Patents by Inventor Paul A. Just

Paul A. Just has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated client recovery and service ticketing
    Patent number: 7624309
    Abstract: Automated client recovery and service ticketing may be provided. Client computers in a lab environment that become disconnected from a client management system may be recovered using an automated client recovery. Computers in a computer lab may be monitored to determine if a computer becomes disconnected from the client management system. If a computer is unresponsive with the client management system, an automated client recovery and service ticketing script is implemented to recover the unresponsive computer. If solutions within in the automated client recovery and service ticketing script do not recover the unresponsive computer, a service call request is automatically generated for the computer for subsequent examination by a lab engineer.
    Type: Grant
    Filed: January 16, 2007
    Date of Patent: November 24, 2009
    Assignee: Microsoft Corporation
    Inventors: Aaron R. Birnbaum, Richard L. Wright, III, Paul A. Just, Jared W. Wilson
  • Automated client recovery and service ticketing
    Publication number: 20080172421
    Abstract: Automated client recovery and service ticketing may be provided. Client computers in a lab environment that become disconnected from a client management system may be recovered using an automated client recovery. Computers in a computer lab may be monitored to determine if a computer becomes disconnected from the client management system. If a computer is unresponsive with the client management system, an automated client recovery and service ticketing script is implemented to recover the unresponsive computer. If solutions within in the automated client recovery and service ticketing script do not recover the unresponsive computer, a service call request is automatically generated for the computer for subsequent examination by a lab engineer.
    Type: Application
    Filed: January 16, 2007
    Publication date: July 17, 2008
    Applicant: Microsoft Corporation
    Inventors: Aaron R. Birnbaum, Richard L. Wright, Paul A. Just, Jared W. Wilson