Patents by Inventor Paul Alan Yamamoto

Paul Alan Yamamoto has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated self-service user support based on ontology analysis
    Patent number: 10162885
    Abstract: A method for providing information to a user in response to a received user query. A natural language analysis generates substrings relevant to an input user query pertaining to a problem a user experiences with a product or service. An ontology analysis outputs: terms of an ontology matching the relevant generated substrings; and relationships between the terms. Elements of a perfect or complete query are captured and include information pertaining to the user's problem. The input user query is refined based on the outputted terms and relationships between the terms. A search query is performed, based on the refined user query. The results of the search are provided to the user.
    Type: Grant
    Filed: May 29, 2018
    Date of Patent: December 25, 2018
    Assignee: International Business Machines Corporation
    Inventors: Eniko I. Rozsa, Homa Javahery, Paul Alan Yamamoto, Peter C. Boyle
  • AUTOMATED SELF-SERVICE USER SUPPORT BASED ON ONTOLOGY ANALYSIS
    Publication number: 20180276293
    Abstract: A method for providing information to a user in response to a received user query. A natural language analysis generates substrings relevant to an input user query pertaining to a problem a user experiences with a product or service. An ontology analysis outputs: terms ontology matching the relevant generated substrings; and relationships between the terms. Elements of a perfect or complete query are captured and include information pertaining to the user's problem. The input user query is refined based on the outputted terms and relationships between the terms. A search query is performed, based on the refined user query. The results of the search are provided to the user.
    Type: Application
    Filed: May 29, 2018
    Publication date: September 27, 2018
    Inventors: Eniko I. Rozsa, Homa Javahery, Paul Alan Yamamoto, Peter C. Boyle