Patents by Inventor Paul Andrew Tepper

Paul Andrew Tepper has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Intelligent Call Center Agent Assistant
    Publication number: 20190318004
    Abstract: A system for processing user requests provides for recommending products or services for an agent to offer a customer or potential customer. The system classifies a user request by an intent, and presents documentation to assist the agent in handling the request. The system further parses the user request to detect life events experienced by the user that may raise the prospect of the user's interest in other products or services. Based on the detected life events, a number of offers are presented to an agent for recommendation to the user.
    Type: Application
    Filed: April 13, 2018
    Publication date: October 17, 2019
    Inventors: Abhishek Rohatgi, Marco Antonio Padron, Flaviu Gelu Negrean, Paul Andrew Tepper