Patents by Inventor Paul AZAD

Paul AZAD has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for resolving service requests
    Patent number: 11797918
    Abstract: A service request resolution system for resolving requests from customers, the system including a plan maintenance component, including one or more processors, to maintain plans that include an inventory data structure detailing inventory of a plurality of customers, an expert guidance maintenance component including a request resolution data structure including possible actions to resolve requests in respect of items of inventory detailed in the inventory data structure, and an expert guidance system, including one or more processors, operable to dynamically activate and/or deactivate components of the request resolution data structure, the activation or deactivation of components effected according to the plan of a specific customer.
    Type: Grant
    Filed: August 14, 2017
    Date of Patent: October 24, 2023
    Inventor: Paul Azad
  • METHOD AND SYSTEM FOR RESOLVING SERVICE REQUESTS
    Publication number: 20200265375
    Abstract: A service request resolution system for resolving requests from customers, the system including a plan maintenance component, including one or more processors, to maintain plans that include an inventory data structure detailing inventory of a plurality of customers, an expert guidance maintenance component including a request resolution data structure including possible actions to resolve requests in respect of items of inventory detailed in the inventory data structure, and an expert guidance system, including one or more processors, operable to dynamically activate and/or deactivate components of the request resolution data structure, the activation or deactivation of components effected according to the plan of a specific customer.
    Type: Application
    Filed: August 14, 2017
    Publication date: August 20, 2020
    Inventor: Paul AZAD