Abstract: A method for supporting the end-user of a software application program is provided, wherein the end-user is provided the capability of communicating directly with the application program vendor and/or developer to request enhancement, provide comments, report defects and/or to ask questions. Moreover, this method provides an automatic communication that provides the developer of an application program such critical information as usage of program or document information, defects, and user comments. This invention provides a technique that minimizes the load and/or requirements for specially trained customer service personnel while simultaneously decreasing the feed-back lag time, thereby providing information, which is sufficiently timely to aid in the improvement of the quality of application software.

Abstract: A method for supporting the end-user of a software application program is provided, wherein the end-user is provided the capability of communicating directly with the application program vendor and/or developer to request enhancement, provide comments, report defects and/or to ask questions. Moreover, this method provides an automatic communication means for providing the developer of an application program such critical information as usage of program or document information, defects, and user comments. Furthermore, this method provides an automatic communication means for communicating defects, instructions, work-arounds, fixes, upgrade schedules and the like to users. This invention provides a means for communicating that minimizes the load and/or requirements for specially trained customer service personnel while simultaneously decreasing the feed-back lag time, thereby providing information which is sufficiently timely to aid in the improvement of the quality of application software.